Customer Service Representative

1 month ago


Perth Airport, Australia dnata Full time
Job Title: Customer Service Representative

dnata is a leading ground services company seeking a motivated and passionate individual to join our team at Perth International Airport. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Answering and attending to customer service calls and emails
  • Monitoring and resolving customer service issues
  • Phoning shipments out to agents and consignees
  • Liaising with warehouse staff to monitor bond checks
  • Tracking and tracing shipments
  • Investigating missing cargo and found cargo
  • Assisting with quarantine inspections, destructions, and seizures
  • Setting up rotations and training future customer service staff

Requirements:

  • Australian or New Zealand citizenship or Australian permanent residency
  • Valid driver's license
  • Basic to intermediate computer skills
  • Excellent communication and customer service skills
  • Ability to work on a rotating roster

What we offer:

  • Opportunity to work for a global company
  • Great team environment
  • Extensive training and support


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