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Customer Service Representative

1 month ago

Adelaide Airport, Australia Travelex Full time

Role Overview

As a Customer Service Representative at Travelex, you will be the face of our brand, delivering exceptional customer experiences and promoting our exciting travel money products.

Key Responsibilities

  • Provide outstanding customer service and achieve individual KPIs/targets
  • Maximize sales and promote Travelex product range to all customers
  • Embrace digital mindset via social media – Google reviews/Facebook/Instagram
  • Monitor stock levels and investigate overs and shorts
  • Comply with company and location policy and procedures

Requirements

  • Passion for Travel and positive can-do attitude
  • Excellent verbal communication and written comprehension skills
  • Able to work independently and as a member of a team
  • Enjoys working with numbers and detail in a structured environment
  • Retail, cash-handling, and/or banking experience is desirable
  • Ability to handle routine activities with attention to accuracy and detail
  • A strong record of performance delivery through increased sales and/or performance against KPIs

What We Offer

  • Development opportunities to advance your career
  • Comprehensive training conducted by specialized trainers
  • A positive and team-oriented workplace culture that values work-life balance
  • Ongoing benefits including Paid Parental leave, health & well being programs, social club, and more