Customer Service Representative

3 days ago


Brisbane, Queensland, Australia Troocoo Full time

**Customer Service Representative Opportunity**

Troocoo is assisting a valued Government client in the recruitment of multiple Customer Service Representatives.

These roles will be the first point of customer contact, assisting with enquiries, requests and transactions.

  • Managing a high volume of inbound calls within the contact centre.
  • Attentively listening to customer enquiries and providing advice and resolutions.
  • Processing a high volume of customer requests and applications.
  • Engaging and educating customers on services and options available.
  • Maintaining a positive, professional and caring attitude towards customers.

**Key Requirements**

  • Exceptional communication skills and ability to build rapport.
  • Punctuality, attendance and adherence to the contract is of utmost importance.
  • Candidates on a Working Holiday Visa (Subclass 417) are encouraged to apply.

**About the Role**

As a Customer Service Representative, you will be the first point of contact for customers, providing advice and resolutions to their enquiries and requests.

You will be required to manage a high volume of inbound calls within the contact centre, processing customer requests and applications, and engaging and educating customers on services and options available.

This is an excellent opportunity to develop your customer service skills and work with a valued Government client.



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