High-Performance Operations Expert

4 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $100,000 - $110,000
Job Description

We are seeking a seasoned professional to lead our operational lifecycle, overseeing complex incident, change, and problem management.

  • Lead efforts in mentoring engineers and ensuring high-quality operational delivery.
  • Proactively monitor and optimize system performance, respond swiftly to incidents, and implement long-term solutions to prevent recurrence.
  • Provide 24 x 7 rostered on-call support as required by management.
  • Deliver advanced expertise and strategic input into operational design, process optimization, and best practices.
  • Ensure appropriate user access and service requests are actioned to agreed standards, while identifying opportunities to streamline processes and improve service levels.
  • Maintain and improve operational documentation, including configuration details, processes, and best practices. Promote a culture of continuous improvement and knowledge sharing within the team.

Requirements:

  • 5 years of experience as a Support Engineer or in a similar role.
  • Experience operating within the ITIL framework.
  • Proficiency in scripting languages such as Bash, PowerShell, or Python for automating support tasks.
  • Solid understanding of databases (SQL, NoSQL) and ability to write queries.
  • Experience with AWS Cloud, CI/CD tool GitHub, monitoring tools as Splunk, BMC Helix.
  • Experience with File Transfer protocols.

Preferred Requirements:

  • Experience in Payments (Account to Account).

Cuscal offers a range of benefits, including a hybrid model that supports your lifestyle and goals, celebrating success through our IGNITE program, and wellbeing focus through holistic initiatives and discounts via Cuscal Advantage.

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