IT System Performance Expert

3 days ago


Sydney, New South Wales, Australia beBeeReliability Full time $107,000 - $119,000
Job Overview
The role of a Performance and Reliability Specialist involves ensuring the optimal functioning of IT systems and services. This position plays a crucial part in maintaining operational excellence by applying data-driven insights to identify potential risks, implement preventative measures, and recommend improvements to meet agreed service levels and availability targets.

Key Responsibilities Include:
  • Providing expert-level support for IT Operations, Network Operations Centre, or similar roles within complex enterprise environments.
  • Proficient use of enterprise observability tools such as New Relic, Influx DB Prometheus, and Grafana for monitoring system performance and reliability.
  • Exceptional troubleshooting skills with the ability to resolve technical issues across various IT domains, including networking, cloud, and application performance.
  • Experience with incident management processes and tools like ServiceNow for efficient incident creation, escalation, and resolution.
  • Sound understanding of foundational IT frameworks like ITIL and principles of DevOps, focusing on applying data-driven insights to enhance service delivery.
  • Excellent communication skills with the ability to articulate complex technical issues clearly to both technical and non-technical stakeholders.


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