Administrative Support Specialist

3 days ago

Western Australia beBeePatient Full time $40,000 - $60,000
Office Patient Assistant Job Overview

We are seeking a detail-oriented Office Patient Assistant to join our administrative team.

The successful candidate will provide exceptional reception and secretarial services to patients and staff in a caring and supportive manner.

  • General Administration:
    • Answer the switchboard in a professional and courteous manner.
    • Liaise with patients and their families in a compassionate way.
    • Perform general clerical tasks as required, including filing, minute taking, and agenda creation.
    • Responsible for petty cash management and reconciliation.
    • Responsible for maintaining office supplies levels and ordering accordingly.
    • Responsible for bookings and patient transport coordination.
    • Provides assistance with quality improvement initiatives.
    • Responsible for holiday patient inquiries and application coordination if needed.
    • Creates and maintains patient Newsletter.
  • Billing Administration:
    • To admit and discharge patients within a centralized billing system.
    • To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
    • To conduct eligibility checks on all new patients with their private health fund.
    • Prepare invoices and credit notes for revenue generation.
    • Prepare and collate supporting documentation for invoices.
    • Undertake banking procedures for cheque and cash payments.
    • Prepare and maintain accurate records of patient information.
    • Prepare and maintain reconciliation records.
  • Patient Service:
    • Maintain cleanliness and neatness of treatment area, stockroom and medical devices according to clinic procedure.
    • Assist with food preparation and delivery to patients and visitors including ordering.
    • Maintain consumables stock levels in the stockroom and trolley/s required for daily operation.
    • Restock consumables in the stockroom and trolley/s as required.
    • Manage stock ordering for the operation of the clinic.
    • Confirm stock delivery and cross check inventory with documentation.
    • Maintain Clinical Manager database.
    • Routine collection and disposal of linen, rubbish and contaminated waste.
    • Coordinate blood sample collection by pathology lab, help spin blood before collection.
    • Participate in Quality Assurance activities as required by the Dialysis Clinic Manager.
    • Ensure a safe and healthy working environment for staff and a comfortable environment for visitors and patients.
    • Engage in internal and external training to enhance skills and knowledge.
Required Skills and Qualifications

Key competencies include:

  • Effective communication and interpersonal skills.
  • Knowledge of Infection Control principles and implementation.
  • Understanding of the Quality Improvement process and risk management obligations.
  • Demonstrated commitment to quality improvement initiatives.
  • Team player.
  • Ability to work confidentially and with discretion.

Seniority level: Entry level. Employment type: Part-time. Job function: Administrative. Industries: Healthcare.

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