Dispute Resolution Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeComplaints Full time $120,000 - $150,000

We're looking for a seasoned professional to join our team as Dispute Resolutions Team Lead.

About the Role

As a key member of our EDR and external complaints team, you will manage a team of specialists who resolve AFCA and FDRS complaints. Your primary responsibility will be to oversee daily operations, ensuring that customer-centric experiences are delivered through performance monitoring and process improvement. You will also provide support to the Customer Service team for escalated complaints and engage with external complaint and regulatory bodies to promote a fair and transparent resolution process.

Key Responsibilities:
  • Develop and implement strategies to achieve operational excellence in complaint handling
  • Collaborate with stakeholders to identify areas for improvement and drive change initiatives
  • Maintain knowledge of industry trends, regulations, and best practices in dispute resolution
  • Analyze data to inform business decisions and improve processes
  • Foster a culture of continuous learning and development within the team
Requirements

To succeed in this role, you will need:

  • Tertiary qualifications or equivalent experience in dispute resolution, financial services, or a related field
  • Proven leadership skills and experience managing teams in a fast-paced environment
  • Strong analytical and problem-solving abilities, with excellent communication and interpersonal skills
  • Ability to work independently and collaboratively as part of a global team
  • Knowledge of AU regulations and industry standards in complaint handling
What We Offer

As a valued member of our team, you can expect:

  • A dynamic and inclusive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to work on challenging projects and make a meaningful impact
  • A flexible and remote-friendly work arrangement

  • Dispute Resolution Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeComplaints Full time $180,000 - $200,000

    Dispute Resolution LeaderThis is a unique opportunity to spearhead the external dispute resolution function, delivering exceptional complaints experiences for customers and fostering a culture of continuous improvement, robust risk management, and effective governance.The Dispute Resolution Leader will be responsible for leading the external dispute...

  • Dispute Resolution Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDispute Full time $180,000 - $200,000

    We are seeking an experienced leader to oversee our dispute resolution process.Job OpportunityA leading organization is looking for a dynamic individual to lead its dispute resolution team, providing supervision, coaching and performance development.Key ResponsibilitiesCollaborate with the group manager to develop a proactive approach to dispute resolution...

  • Senior Dispute Resolution Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDispute Full time $186,123 - $245,965

    Role OverviewWe are seeking a seasoned leader to spearhead our Dispute Resolution Division, overseeing senior managers and expert teams. As the Chief Dispute Resolution Officer, you will be responsible for administering our legislative scheme under the Domestic Building Contracts Act 1995.Main ResponsibilitiesDevelop and implement effective dispute...

  • Dispute Resolution Opportunity

    7 days ago

    Melbourne, Victoria, Australia beBeeResolution Full time $90,000 - $120,000

    Transforming Conflicts into OpportunitiesWe empower fair outcomes for all stakeholders.A Dispute Resolutions Specialist plays a pivotal role in handling and resolving customer and merchant disputes in a fair, transparent, and timely manner. This individual will be the key point of contact within the Customer Service team for all escalated disputes and will...

  • Dispute Resolution Professional

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $120,000

    Job Opportunity: Team LeaderWe are seeking an experienced leader to lead our dispute resolution team in Melbourne. You will be part of a diverse team making a positive impact on someone's life every day.You'll feel great satisfaction knowing your talent and hard work has a purpose. As part of our team, you will help ensure fair, timely, and effective...

  • Effective Dispute Resolution Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $125,000

    Dispute Resolution Team LeaderThe Victorian Workers Compensation division is seeking an experienced Team Leader to lead our Dispute Resolution Team.This pivotal role ensures fair, timely, and effective resolution of disputes between injured workers, employers, and insurers.Work collaboratively with the Group Manager to develop a pro-active approach to...

  • Senior Dispute Resolution Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $99,000 - $138,000

    Dispute Resolution Leadership Opportunity We are seeking a dynamic and experienced leader to oversee the Dispute Resolution Team within our Victorian Workers Compensation division. The ideal candidate will have a strong background in dispute resolution, case management, or legal services, with demonstrated experience in managing complex disputes.A proven...

  • Senior Dispute Resolution Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time

    Job TitleDispute Resolution Team LeadLead a team of dispute resolution professionals to oversee complex disputes and ensure fair, timely, and effective resolution.Develop and implement proactive approaches to dispute resolution and conciliation.Supervise, coach, and develop team members to achieve high-quality service delivery.Oversee intake, assessment, and...

  • Dispute Resolutions Team Leader

    3 weeks ago

    Melbourne, Victoria, Australia Afterpay Full time

    OverviewJoin to apply for the Dispute Resolutions Team Leader role at Afterpay.The Role: Reporting to the Global Complaints Leader, you will manage the EDR or external complaints team for the ANZ region, leading a team of 5 specialists who resolve AFCA and FDRS complaints. The team is based in Melbourne (remote) with 1 member in NSW, so you must be able to...

  • Dispute Resolutions Team Leader

    3 weeks ago

    Melbourne, Victoria, Australia Afterpay Full time

    Overview Join to apply for the Dispute Resolutions Team Leader role at Afterpay. The Role: Reporting to the Global Complaints Leader, you will manage the EDR or external complaints team for the ANZ region, leading a team of 5 specialists who resolve AFCA and FDRS complaints. The team is based in Melbourne (remote) with 1 member in NSW, so you must be...