Sales and Service Professional

7 days ago


Melbourne, Victoria, Australia Intellihub Full time
Job Description

The Behind the Meter team at Intellihub drives our future strategy by delivering innovative renewable energy solutions like solar, batteries, and EV chargers. Our goal is to ensure seamless, exceptional customer experiences.

As a Sales and Service Specialist, you will drive sales from warm leads to conversion while delivering exceptional service. You will support customers throughout their journey – pre, during, and post-installation of solar and battery solutions – ensuring smooth interactions and optimized service delivery.

  • Engage in sales opportunities to enhance customer experiences and drive sales.
  • Respond to inquiries and provide level 1 advice on solar, batteries, and EV chargers.
  • Coordinate with internal teams and partners to convert leads into sales.
  • Troubleshoot issues, guide device operation, and escalate complex cases.
  • Record customer interactions, installations, and payments in systems.
Qualifications and Skills
  • You have basic technical knowledge of solar panels and home battery systems or can learn quickly.
  • You possess exceptional communication and interpersonal skills, both written and verbal.
  • You are able to build rapport and provide excellent service to customers.
  • You have strong active listening skills and can understand customer needs.
  • You are skilled at problem-solving and finding solutions to customer inquiries.
  • A passion for renewable energy and sustainability is an asset.
  • You have prior experience in a fast-paced sales & customer service environment.
  • You are proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • You are highly organized, able to prioritize tasks, manage time effectively, and meet deadlines.
Compensation and Benefits

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on your experience and qualifications. Additionally, you will enjoy a comprehensive benefits package, including flexible hybrid working arrangements, professional development opportunities, and a dynamic work environment.

This role offers endless growth opportunities and allows you to shape the future of energy with Intellihub. If you are passionate about renewable energy and providing exceptional customer service, we encourage you to apply.



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