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Customer Service Team Coordinator
2 months ago
We are seeking an experienced Customer Service Team Coordinator to join our team at Amentum. This is a fantastic opportunity to work in a dynamic environment and make a real difference in the lives of our customers.
About the RoleIn this role, you will be responsible for managing all customer service enquiries and requests, including resource reservations, work orders, and general knowledge support. You will also work closely with the SSC Planning and Scheduling team to create SAP work order notifications, close out work orders, and monitor SAP and Manage Engine dashboards.
Key Responsibilities- Manage site office operations, including room and phone payments, Wi-Fi passwords, online accounts, and locker assignments.
- Administer work orders, including close outs and scanning.
- Make site office and accommodation room reservations and allocations.
- Handle customer requests through Manage Engine, including work orders and conference room bookings.
- Respond to customer enquiries from walk-ins, phone calls, and emails.
- Create and manage SAP work orders to assist the SSC planning and scheduling team in support of O&M and other department operations.
- Provide general reporting as required.
- Manage portal content and uploads for the SSC department.
- Ensure compliance with all site environmental health and safety requirements.
- A minimum of 2-3 years' experience in a similar role.
- Experience working with SAP.
- Computer software and application knowledge.
- Ability to work with minimal supervision and as part of a dedicated team.
- Demonstrated communication and interpersonal skills.
- Administrative skills.
- Diploma or degree in Business Administration or equivalent.
- Administrator-level SAP experience.
- Records management experience.
- Ability to develop innovative solutions.
- Experience writing and developing policies and procedures.
We offer a competitive salary of $65,000 - $80,000 per annum, depending on experience, plus a range of benefits, including access to training and development opportunities, a comprehensive employee assistance program, and a supportive work environment.
