Hardware Systems Specialist for Incident Response
4 weeks ago
The Leidos team is seeking a skilled Hardware Systems Specialist to join our Incident and Service Request Response Team. This role will be based in Alice Springs, Australia, supporting a client's requirements in a dynamic environment.
The ideal candidate will have an active TS/SCI with Polygraph security clearance and ability to pass US Government medical and psychological exams.
Responsibilities- Communicate with customers and technical components to understand incidents, service requests, or problems.
- Research issues by accessing internal and external knowledge databases.
- Perform hardware troubleshooting, repair, replacement, and incident resolution.
- Ensure performance meets established Performance Requirement Standards.
- Facilitate technical communications between operations and development staff.
- Distribute defect reports and system data collected during anomaly investigations.
- Plan and coordinate maintenance activities, perform upgrades, and support the transition and acceptance of new and modified systems.
- Analyze customer problems and implement corrective actions to initiate repairs and return to service.
- Assist with property and asset management.
- Monitor, review, update, and disposition ServiceNow/HelpNow system tickets assigned to programs per required Performance Requirements Standards.
- TS/SCI with Polygraph is required.
- BA degree and 4-8 years of prior relevant experience, Masters with 2-6 years of prior relevant experience.
- Security+.
- Proven computer hardware and system troubleshooting skills.
- System administration skills.
- Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
- Ability to work in a fast-paced, collaborative team environment.
- Ability to carry/lift 30 pounds of equipment.
$68,900 - $124,550 annually
About LeidosLeidos is a leading provider of IT, engineering, and scientific solutions. Our team delivers innovative solutions that meet the evolving needs of government and commercial clients worldwide.
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