Senior Hardware System Support Specialist

7 days ago

Alice Springs, Northern Territory, Australia Leidos Full time

The National Solutions Group at Leidos is currently seeking a highly skilled Senior Hardware System Support Specialist to join our Incident and Service Request Response Team in Alice Springs, Australia. This challenging role requires an active TS/SCI with Polygraph security clearance and the ability to pass US Government medical and psychological exams.

The successful candidate will work in a collaborative environment with teammates, key stakeholders, and the Government customer to ensure mission continuity and support 24x7 operations. As a Senior Hardware System Support Specialist, you will receive and respond to service requests and problems reported by customers and escalated from Tier 1.

Primary Responsibilities:

  • Communicate with customers and technical components to fully understand the incident, service request or problem.
  • Research problems by accessing internal and external knowledge databases.
  • Perform hardware troubleshooting, repair, replacement, and incident resolution.
  • Ensure performance meets established Performance Requirement Standards.
  • Facilitate technical communications between operations and development staff.
  • Distribute defect reports and system data collected during anomaly investigations.
  • Plan and coordinate maintenance activities, perform upgrades, and support the transition and acceptance of new and modified systems.
  • Analyze customer problems and implement appropriate corrective action to initiate a repair, and return to service in the field.
  • Assist with property and asset management.
  • Monitor, review, update, and disposition ServiceNow/HelpNow system tickets assigned to program per required Performance Requirements Standards and level of information details.

Required Skills and Qualifications:

  • A TS/SCI with Polygraph is required.
  • Bachelor's degree and 4-8 years of prior relevant experience, or Master's degree with 2-6 years of prior relevant experience.
  • Security+ certification.
  • Proven computer hardware and system troubleshooting skills.
  • System administration skills.
  • Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
  • Ability to work in a fast-paced, collaborative team environment.
  • Ability to carry/lift 30 pounds of equipment.

Estimated Salary Range:

We offer a competitive salary range of $72,150 - $130,425 per year, based on location, qualifications, and experience. Our comprehensive benefits package includes health insurance, retirement savings plan, paid time off, and more.

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