Experience Advocate

7 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $89,173 - $114,469

Transforming customer experiences requires a unique blend of technical skills and interpersonal abilities. As a Customer Support Specialist, you will be the primary point of contact for our customers, delivering exceptional support across all our products.

Key Responsibilities:
  • Act as an advocate for our customers, providing internal voice and external ears
  • Provide extensive support for various products, including superannuation, managed investments, and US Investing services
  • Handle account management queries, product information requests, and technical issues with expertise and care
  • Manage incoming customer enquiries via email, chat, and phone, ensuring timely resolution
  • Nurture long-term relationships that lead to customer advocacy
  • Collaborate with internal teams to improve products and processes based on customer insights

This role offers an exciting opportunity to join a dynamic fintech company, making a real impact on customer experiences. If you're passionate about forward-thinking products and investment platforms, and thrive in a collaborative environment, we welcome your application.

The successful candidate will be based in our Sydney office and must have full working rights in Australia.

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