Senior Technical Support Specialist

1 month ago


Sydney, New South Wales, Australia ServiceNow Full time
Transform Customer Experiences with ServiceNow

At ServiceNow, we're revolutionizing the way organizations work by empowering them to find smarter, faster, and better ways to work. As a Senior Technical Support Engineer, you'll play a vital role in guiding our customers through critical issues, ensuring timely and effective case resolutions.

Key Responsibilities:
  • Resolve technical cases created by customers seeking help with unexpected behaviors or technical questions about the ServiceNow software and platform.
  • Employ diagnostic tools to isolate potential causes of issues and provide creative solutions.
  • Collaborate with cross-functional teams to resolve complex cases and drive process improvements.
  • Contribute to the development of business units through input on process and product enhancements.
Requirements:
  • Minimum 5 years of customer-facing technical support experience.
  • Ability to troubleshoot complex technical issues with ease.
  • Proficiency in reading basic Java/JavaScript code.
  • Excellent communication skills to explain solutions to complex technical problems.
  • Personal commitment to quality and customer service.
Why ServiceNow?

We offer a culture of belonging, inclusivity, collaboration, and customer focus. Our top priorities are work-life balance and well-being, with flexible work arrangements, competitive compensation, and a professional atmosphere. We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths.



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