Senior Technical Support Specialist
1 month ago
At ServiceNow, we're revolutionizing the way organizations work by empowering them to find smarter, faster, and better ways to work. As a Senior Technical Support Engineer, you'll play a vital role in guiding our customers through critical issues, ensuring timely and effective case resolutions.
Key Responsibilities:- Resolve technical cases created by customers seeking help with unexpected behaviors or technical questions about the ServiceNow software and platform.
- Employ diagnostic tools to isolate potential causes of issues and provide creative solutions.
- Collaborate with cross-functional teams to resolve complex cases and drive process improvements.
- Contribute to the development of business units through input on process and product enhancements.
- Minimum 5 years of customer-facing technical support experience.
- Ability to troubleshoot complex technical issues with ease.
- Proficiency in reading basic Java/JavaScript code.
- Excellent communication skills to explain solutions to complex technical problems.
- Personal commitment to quality and customer service.
We offer a culture of belonging, inclusivity, collaboration, and customer focus. Our top priorities are work-life balance and well-being, with flexible work arrangements, competitive compensation, and a professional atmosphere. We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths.
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Senior Technical Support Specialist
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