Contact Centre Professional

19 hours ago


Central Coast, Australia PRP Diagnostic Imaging Full time
{"title": "Contact Centre Consultant", "description": "About the Role

We are seeking a highly skilled and customer-focused Contact Centre Consultant to join our team at PRP Diagnostic Imaging. As a Contact Centre Consultant, you will be responsible for managing inbound and outbound calls, providing exceptional customer service, and ensuring accurate information is entered and reviewed.

Key Responsibilities
  • Manage inbound and outbound calls to book appointments for our patients
  • Provide exceptional customer service to patients and referring doctors
  • Ensure accurate information is entered and reviewed in our CRM system
  • Complete billing and invoicing for patients
  • Liaise with referring doctors and operate our booking system
What We Offer
  • Attractive remuneration and benefits package
  • A clearly defined pathway for career progression and secondment opportunities
  • Ongoing industry-leading professional training and development
  • New state-of-the-art equipment and technology
  • A friendly, diverse, and professional team environment
  • Flexible and supportive working arrangements
About Us

PRP Diagnostic Imaging is a leading provider of imaging services across Sydney, Illawarra, Central Coast, and the Hunter and Central West. We are committed to providing the highest quality of patient care and are excited to be entering the next phase of our growth and expansion plans.

Our Values

We put care into everything we do. We are courageous and accountable. Our reputation is outstanding, and we trust and empower each other. We prioritize patient wellbeing and have fun as part of our culture.

", "lang_code": "en-US"}

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