![FIRST CONTACT](https://media.trabajo.org/img/noimg.jpg)
Concierge & Community Lead (Head Concierge)
3 days ago
Location: Sydney CBD, Sydney CBD Salary: AUD Industry Standards
Be the face and heart of Sydney's most premium assets.
At First Contact, we are Australia's premier Corporate Concierge and Workplace Services provider, renowned for our exceptional five-star customer service. Our prestigious clientele includes top-tier banking, finance, telecommunications, and building owners, who rely on us to deliver an unparalleled customer experience.
As a service professional, you possess the innate ability to brighten someone's day. With a warm smile and a genuine desire to assist, you effortlessly connect with tenants and engage with individuals from all walks of life.
**The Opportunity**:
As the Community & Concierge Lead ( Head Concierge), you will have the power to delight customers, build meaningful connections, and provide exceptional concierge services and recommendations. Your ability to create magical moments, foster engagement, and anticipate unspoken needs will make you an expert in crafting a vibrant sense of community.
**Here's a glimpse of what you'll focus on**:
Develop and nurture relationships with our building's customer partners, ensuring that all concierge services, branding, marketing, and property presentations meet premium-grade standards. Identify and establish partnerships that benefit our customers while promoting their products and services. Embrace and drive change within yourself and the team, consistently delivering extraordinary results. Lead and train a group of service experts who excel at anticipating needs and leaving lasting impressions on our clients. Support and deliver a series of engaging customer events throughout the year, fostering a sense of community within the asset. Oversee the day-to-day operation and maintenance of customer service standards, including concierge services in the building lobby and end-of-trip facilities. Collaborate closely with the property team and asset owners to understand and communicate the customer's requirements.
**What you'll bring to the role**:
Previous experience in a customer-facing position within an office, hotel, or hospitality environment. A natural talent for connecting with people from diverse backgrounds, building genuine rapport, and fostering meaningful relationships. Motivation is driven by establishing authentic connections and nurturing relationships, meticulous attention to detail, adept at following processes, and dedicated to closing the loop.
**Why you should choose First Contact**:
- Work-life balance: Enjoy a Monday to Friday schedule with shifts between 7 am and 7 pm, giving you evenings and weekends off. Plus, you'll have paid time off on public holidays.
- Competitive compensation: We recognize your skills and dedication by offering a salary that exceeds industry standards.
- Recognition and rewards: Our outstanding reward and recognition program lets you earn vouchers from various retailers, acknowledging your exceptional contributions.
- Hassle-free wardrobe: Say goodbye to ironing work shirts We provide a supplied corporate wardrobe and convenient dry-cleaning services.
- Career advancement opportunities: Show your commitment to First Contact, and we'll provide you with a platform to advance your career.
- Thriving work environment: Our contracts place us in the city's most prestigious and cutting-edge buildings, offering an extraordinary workplace experience.
-
Guest Relations Concierge
3 weeks ago
Sydney, Australia AMP Full timeGuest Relations Concierge **Guest Relations Concierge** **12-month Fixed term (Part-time) - 3 days per week Wednesday, Thursday and Friday** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting...
-
Guest Relations Concierge
3 weeks ago
Sydney, Australia AMP Full timeGuest Relations Concierge **Guest Relations Concierge** **12 Month Fixed Term Contract** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help...
-
Concierge & Community Lead (Head Concierge)
4 weeks ago
Sydney, Australia FIRST CONTACT Full timeLocation: Sydney CBD, Sydney CBD Salary: AUD Industry Standards Be the face and heart of Sydney's most premium assets. At First Contact, we are Australia's premier Corporate Concierge and Workplace Services provider, renowned for our exceptional five-star customer service. Our prestigious clientele includes top-tier banking, finance, telecommunications,...
-
Concierge & Community Lead (Head Concierge)
2 weeks ago
Sydney, New South Wales, Australia FIRST CONTACT Full timeLocation: Sydney CBD, Sydney CBD Salary: AUD Industry StandardsBe the face and heart of Sydney's most premium assets.At First Contact, we are Australia's premier Corporate Concierge and Workplace Services provider, renowned for our exceptional five-star customer service. Our prestigious clientele includes top-tier banking, finance, telecommunications, and...
-
Guest Relations Concierge
3 weeks ago
Sydney, Australia AMP Full time**Guest Relations Concierge** **12 Month Fixed Term Contract** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial...
-
Head Concierge
2 weeks ago
Sydney, Australia Manhattan Group Full timeOne of Australia's leading corporate concierge providers is seeking a **Head Concierge** for an assignment within one of Sydney's most prestigious buildings. The **Head Concierge** will provide outstanding service to the tenants & grow the community culture within the building. Warmly welcome tenants and visitors, setting the tone for the lobby experience...
-
Guest Relations Event Concierge
2 weeks ago
Sydney, Australia AMP Full timeGuest Relations Event Concierge **Guest Relations Events Concierge** **12 Month Fixed Term Contract** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big...
-
Guest Relations Concierge
4 weeks ago
Sydney, Australia AMP Limited Full time**Guest Relations Concierge** **12 Month Fixed Term Contract If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what...
-
Guest Relations Concierge
3 weeks ago
Sydney, Australia AMP Limited Full time**Guest Relations Concierge **12-month Fixed term (Part-time) - 3 days per week Wednesday, Thursday and Friday If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential...
-
Guest Relations Concierge
2 weeks ago
Sydney, New South Wales, Australia AMP Limited Full timeGuest Relations Concierge**12 Month Fixed Term ContractIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...
-
Head Concierge
2 weeks ago
Sydney, New South Wales, Australia AccorHotels Full timeAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...
-
Guest Relations Event Concierge
2 weeks ago
Sydney, Australia AMP Full time**Guest Relations Events Concierge** **12 Month Fixed Term Contract** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what...
-
Head Concierge
2 weeks ago
Sydney, New South Wales, Australia Excel Building Management Full timeCompany DescriptionEXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets for over 20 years. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney and foster an environment of...
-
Guest Relations Event Concierge
3 weeks ago
Sydney, Australia AMP Limited Full time**Guest Relations Events Concierge **12 Month Fixed Term Contract If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what...
-
Concierge Lead
2 weeks ago
Sydney, Australia FIRST CONTACT Full timeLocation: Sydney Salary: AUD Industry Standards Be the face and heart of Sydney's most premium assets. At First Contact, we are Australia's premier Corporate Concierge and Workplace Services provider, renowned for our exceptional five-star customer service. Our prestigious clientele includes top-tier banking, finance, telecommunications, and building...
-
Guest Relations Event Concierge
2 weeks ago
Sydney, New South Wales, Australia AMP Limited Full time**Guest Relations Events Concierge**12 Month Fixed Term ContractIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial...
-
Casual Concierge
4 weeks ago
Sydney, Australia Excel Building Management Full timeCompany Description **_ EXCEL Building Management_** is a leading Building and Facilities Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services. We manage a large portfolio of high-profile clients based in Sydney and foster an environment...
-
Casual Concierge
4 weeks ago
Sydney, Australia Excel Building Management Full timeCompany Description EXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney. At Excel our hand-selected people are our...
-
Casual Concierge
4 weeks ago
Sydney, Australia Excel Building Management Full timeCompany Description*_ EXCEL Building Management_* is a leading Building and Facilities Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services. We manage a large portfolio of high-profile clients based in Sydney and foster an environment of...
-
Casual Concierge
1 week ago
Sydney, Australia Excel Building Management Full timeCompany Description EXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney. At Excel our hand-selected people are our...