SAP SuccessFactors Customer Success Manager

1 month ago


Perth, Western Australia KPMG Full time

Job Summary

We are seeking a highly skilled Customer Success Manager to join our team, specializing in SAP SuccessFactors. This role is critical to the success of our managed services team, and we are looking for someone with a strong track record of delivering exceptional client service and a passion for technology solutions.

Key Responsibilities:

  • Lead a talented team to deliver exceptional client service, handle incidents, and coordinate service requests and software updates.
  • Develop deep knowledge of client businesses to identify opportunities for additional support and continued transformation.
  • Act as the primary contact for all service management aspects, including governance, planning, financial review, forecasting, and reporting.
  • Monitor and manage financials for a portfolio of clients, working in conjunction with KPMG's technology and advisory teams.
  • Push for continuous improvement by participating in QA reviews of our Powered Evolution service offerings.

About KPMG

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change, and enable growth. Our people are what make KPMG the thriving workplace that it is, and we're committed to creating an inclusive and equitable culture.



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