Reservations Representative

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $55,000 - $70,000
Reservations Representative

We are seeking a skilled Reservations Representative to join our team.

Job Summary:

The Reservations Representative will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Main Responsibilities:

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Communicate information regarding designated VIP reservations
  • Input and access data in reservation system
  • Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
  • Oversee accuracy of room blocks and reservations
  • Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups
  • Set-up proper billing accounts according to Accounting policies

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience

Benefits:

As a member of our team, you will have access to ongoing training and development opportunities, a comprehensive benefits package, and the chance to work with a diverse group of colleagues.

About Us:

We are a leading hospitality company dedicated to providing exceptional service to our guests. Our team is passionate about creating memorable experiences and fostering a positive work environment.

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