Assistant Reservations Manager

2 weeks ago

Sydney, New South Wales, Australia Sofitel Full time

**Company Description** Live the French Way. Discover the Sofitel Darling Harbour.**

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.
**Job Description** Benefits, Rewards, Motivations**
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.

**Your Opportunity**
- Direct, guide and train the FIT reservations sales agents on their core duties.
- Coach, motivate or discipline staff, when necessary, to achieve a successful and positive team environment.
- Focus and assist in driving RESAvision, including reporting, training and development of all team members.
- Process and input reservations following Hotel standard operating procedures.
- Close liaison with the Reservations and Revenue Managers on availability, pricing and methodology
- Ensure stop sells on room types, market segments and or rate levels are enforced with the team when directed by the Revenue or Reservations Manager
- Monitor forward reservations on a daily basis.
- Ensure all arrivals are seamless by managing all arrival checks in conjunction with the Reservations Manager
- Take direct reservations when necessary, including all Executive Office bookings.
- Actively promotes upselling within the Reservations team.
- Regular checks of the company and agent profiles to ensure no duplication of profiles.
- Closely examine VIP bookings in conjunction with the Reservations Manager
- In the absence of the Reservations Manager implement the planning of inventory into all distribution systems as per operating procedures
- In the absence of the Reservations Manager will be responsible for the Reservations department and report directly to the Director of Revenue
- Attend the weekly RevMax meetings to discuss availability, no show production, booking patterns.
- Provide reporting as required including production reporting including but not limited to end of month reporting.

**Qualifications**
- revious supervisory experience in Reservations.
- Guest centric and always display an enthusiastic attitude.
- Outgoing personality and service-minded.
- Ability to work under pressure.
- Ability to delegate.
- Excellent English as a second language, knowledge of another language advantageous
- Always displays a professional appearance, representing our Sofitel brand.

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you
**Additional Information** Our commitment to Diversity & Inclusion**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._

**Please note that full AU working rights are required for this role.

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