Customer Service Representative

2 weeks ago

Sydney, New South Wales, Australia beBeeService Full time $65,000 - $85,000
Customer Service Representative

We are seeking a highly skilled and enthusiastic customer service representative to join our team. As the first point of contact for our guests, you will be responsible for delivering exceptional customer experiences and creating memorable interactions.

Main Responsibilities:

  • Welcome Guests: Provide a warm and welcoming reception to guests upon arrival, ensuring a smooth and efficient check-in process.
  • Maintain Clear Communication: Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels.
  • Process Guest Reservations: Process guest reservations, updates, and special requests accurately and efficiently.
  • Resolve Issues: Act as a primary point of contact for guests throughout their stay, offering prompt assistance and resolving issues promptly.

Requirements:

  • Demonstrated Background: Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Effective Communication: Exceptional ability to articulate information clearly and effectively across various mediums.
  • Positive Approach: Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.

Benefits:

  • Career Growth Opportunities: Career growth opportunities through learning and development programs.
  • Hotel Discounts: Exclusive hotel deals, including discounts on stays at Minor Hotels in Australasia and global accommodation offers.
  • Retail Rewards: Retail rewards, entertainment discounts, and exclusive health insurance offers.
  • Generous Leave Policies: Generous leave policies and tailored wellness support.

Oaks Cypress Lakes Resort is a dynamic organisation dedicated to delivering exceptional guest experiences. If you are passionate about providing outstanding customer service and are committed to career growth, we encourage you to apply for this exciting opportunity.
This role provides a unique opportunity to develop your skills and experience in a fast-paced, dynamic environment. We offer a comprehensive range of training and development programs to ensure that you have the skills and knowledge required to succeed in this role.

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