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Cloud Support Specialist

1 month ago

North Sydney Council, Australia Amazon Web Services Australia Pty Ltd Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services Australia Pty Ltd. As a Cloud Support Engineer, you will be responsible for providing exceptional support to our customers, helping them to succeed in the cloud.

Key Responsibilities
  • Provide technical support to customers via various contact channels, including telephone, email, and web/live chat.
  • Apply advanced troubleshooting techniques to resolve complex technical issues and provide tailored solutions to customers.
  • Drive initiatives to improve support-related processes and customer experience, including creating tutorials, how-to videos, technical articles, and trainings.
  • Collaborate with internal AWS teams to improve our services and provide feedback on how to enhance customer support.
  • Act as an interviewer in hiring processes and coach/mentor new team members.
About the Team

Our team is diverse and inclusive, and we value diverse experiences. We encourage candidates from all backgrounds to apply, even if they don't meet all the qualifications and skills listed in the job description.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses.

What We Offer
  • A dynamic and inclusive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.
  • A flexible work arrangement, including the option to work from home.
Requirements
  • 1+ years of software development or technical support experience.
  • Experience troubleshooting and debugging technical systems.
  • Experience in Identity and Access Management concepts and technologies to secure production and corporate access.
  • Familiarity with security monitoring and reporting technologies.
  • Understanding of cryptography concepts and underlying architecture that enables secure communication between users and servers.