Cloud Support Specialist

1 month ago


North Sydney Council, Australia Amazon Web Services Australia Pty Ltd Full time
About the Role

Amazon Web Services Australia Pty Ltd is seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and driving initiatives to improve support-related processes.

Key Responsibilities
  • Provide technical support to customers through various contact channels, including telephone, email, and web/live chat.
  • Apply advanced troubleshooting techniques to resolve complex issues and work with customers to identify root causes.
  • Drive initiatives to improve support-related processes and customer experience, including creating tutorials, how-to videos, and technical articles.
  • Collaborate with internal AWS teams to improve services and provide feedback on customer problems.
  • Continuously learn and develop new technical skills and professional competencies.
  • Act as an interviewer in hiring processes and coach/mentor new team members.
About the Team

Our team values diversity and inclusion, and we encourage candidates from all backgrounds to apply. We offer a flexible work environment, opportunities for career growth, and a chance to work with a talented team of professionals.

Requirements
  • 1+ years of software development or technical support experience.
  • Experience troubleshooting and debugging technical systems.
  • Experience in Identity and Access Management concepts and technologies, including AAA frameworks, SSO, and security best practices related to identity.
  • Familiarity with security monitoring and reporting technologies, including secure-cloud configuration tools and monitoring/reporting tools.
  • Understanding of cryptography concepts, including encryption types, modes of encryption, and algorithms.
Preferred Qualifications
  • Experience in networking administration and troubleshooting.
  • One or more cloud architecture-related certifications, such as AWS Certified Solutions Architect.
  • Knowledge of security and compliance standards, including Common Vulnerabilities and Exposures (CVE) or Center for Internet Security (CIS) Benchmarks.
  • Understanding and/or experience with cloud computing and cloud security concepts.


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