Cloud Support Specialist

1 month ago


North Sydney Council, Australia Amazon Web Services Australia Pty Ltd Full time
Job Description

Amazon Web Services Australia Pty Ltd is seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve customer problems.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and web/live chat
  • Apply advanced troubleshooting techniques to resolve complex customer issues
  • Collaborate with internal teams to reproduce and resolve customer issues
  • Develop and present training to new hires and customers
  • Participate in process improvement initiatives and strategic planning

Requirements:

  • Experience in a customer support environment
  • Knowledge of cloud computing concepts and technologies
  • Experience with Linux and/or Microsoft Windows Server
  • Experience with networking and troubleshooting
  • Strong analytical and problem-solving skills

Preferred Qualifications:

  • Experience with scripting or developing in Python, R, Ruby, GO, Java, .NET, or JavaScript
  • Understanding of distributed systems and database fundamentals
  • Experience with Apache Flink and Apache Spark

About Us:

Amazon Web Services Australia Pty Ltd is a leading provider of cloud computing services. We are committed to providing our customers with the best possible support and service.



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