Cloud Support Specialist
1 month ago
Amazon Web Services Australia Pty Ltd is seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve customer problems.
Key Responsibilities:
- Provide technical support to customers via phone, email, and web/live chat
- Apply advanced troubleshooting techniques to resolve complex customer issues
- Collaborate with internal teams to reproduce and resolve customer issues
- Develop and present training to new hires and customers
- Participate in process improvement initiatives and strategic planning
Requirements:
- Experience in a customer support environment
- Knowledge of cloud computing concepts and technologies
- Experience with Linux and/or Microsoft Windows Server
- Experience with networking and troubleshooting
- Strong analytical and problem-solving skills
Preferred Qualifications:
- Experience with scripting or developing in Python, R, Ruby, GO, Java, .NET, or JavaScript
- Understanding of distributed systems and database fundamentals
- Experience with Apache Flink and Apache Spark
About Us:
Amazon Web Services Australia Pty Ltd is a leading provider of cloud computing services. We are committed to providing our customers with the best possible support and service.
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