Cloud Support Specialist
4 weeks ago
Amazon Web Services Australia Pty Ltd is a leading provider of cloud computing services. As a Cloud Support Engineer, you will be part of a team that helps customers succeed in the cloud.
Job SummaryWe are seeking a highly skilled Cloud Support Engineer to join our team. The successful candidate will have a strong background in networking and cloud computing, with excellent problem-solving skills and a passion for delivering exceptional customer support.
Key Responsibilities- Provide technical support to customers via phone, email, and web chat
- Apply advanced troubleshooting techniques to resolve complex technical issues
- Collaborate with internal teams to reproduce and resolve customer issues
- Develop and present training to new hires and customers
- Participate in process improvement initiatives and contribute to the development of new tools and scripts
- Bachelor's degree in Information Science, Information Technology, Data Science, Computer Science, Engineering, Mathematics, or a related field
- Good knowledge of network security and operating systems
- Experience with networking and troubleshooting
- Preferred qualifications include experience with virtual server environments, network devices, and application monitoring tools
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
At Amazon Web Services Australia Pty Ltd, we are passionate about delivering exceptional customer support and helping our customers succeed in the cloud. If you are a motivated and talented individual who is passionate about cloud computing and customer support, we encourage you to apply for this exciting opportunity.
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