Cloud Infrastructure Support Specialist
2 weeks ago
About the Role
We are seeking a skilled Cloud Infrastructure Support Specialist to join our team at TPG Telecom. In this role, you will be responsible for providing level 2 technical support for our on-premises cloud infrastructure, including installation, configuration, and troubleshooting of cloud services.
Key Responsibilities
- Provide technical guidance and support to internal customers to resolve technical issues related to cloud infrastructure.
- Collaborate closely with cross-functional teams to diagnose and resolve complex issues related to cloud infrastructure.
- Develop and maintain technical documentation related to cloud infrastructure and related processes.
- Participate in on-call rotation to provide 24/7 support for cloud infrastructure.
Requirements
- 2-5+ years of experience in operational roles working on large complex infrastructure environments.
- Proven experience supporting large VMWare platforms, including vRealize Automation product suite.
- Experience supporting container technologies such as OpenShift & Kubernetes.
- Proven experience supporting Linux and Windows server environments.
What We Offer
- Flexible hybrid way of working (from home and office)
- 'Stay Connected Mobile' – Access to a free mobile plan
- 'Stay Connected NBN' – Access to a free NBN 100 plan
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