Cloud Support Specialist
4 weeks ago
Amazon Web Services Australia Pty Ltd is a leading provider of cloud computing services. As a Cloud Support Engineer, you will be part of a team that helps customers succeed in the cloud.
Job DescriptionWe are seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing technical support to customers using Amazon Web Services (AWS) cloud products. You will work closely with customers to understand their technical issues and provide solutions to resolve their problems.
Key Responsibilities:- Provide technical support to customers using AWS cloud products
- Work closely with customers to understand their technical issues and provide solutions to resolve their problems
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of AWS cloud products and services
- 1+ years of experience in software development or technical support
- Experience troubleshooting and debugging technical systems
- Experience with programming/scripting languages (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, and/or PHP)
- Experience with REST API, HTTP, and web-based applications
- Experience with Linux (Ubuntu, CentOS, RedHat)
- Experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)
- Exposure to Serverless technologies such as Lambda and API Gateway
- Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP, and Load Balancing and Network troubleshooting tools (telnet, test-netconnection, tracert, etc. and packet capture tools)
- Experience managing full application stacks from the OS up through custom applications
- Good understanding of distributed computing environments
As a Cloud Support Engineer at AWS, you will have the opportunity to work with a diverse range of customers and technologies. You will be part of a team that is passionate about delivering exceptional customer support and helping customers succeed in the cloud.
We offer a range of benefits, including career development opportunities, training programs, and a dynamic and supportive work environment.
Join us and be part of a team that is shaping the future of cloud computing.
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