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Help Desk Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $77,038 - $104,583
Service Desk Professional

The role involves handling initial contact for users via phone, email, and a ticketing system. Key responsibilities include logging, prioritizing, and tracking incidents and service requests through to resolution.

Required skills include strong knowledge of Microsoft Windows, Microsoft 365, and general desktop troubleshooting. Additionally, familiarity with Active Directory, password resets, and user account management is necessary.

This position contributes to the organization's overall goal of delivering exceptional customer support. The ideal candidate will have previous experience in a Service Desk or IT Support role and excellent communication and interpersonal skills.

  • Responsibilities:
    • Handle initial user contact via various channels.
    • Log, prioritize, and track incidents and service requests.
    • Provide first-line technical support for hardware, software, networks, and mobile devices.
  • Key Requirements:
    • Strong knowledge of Microsoft technologies.
    • Excellent communication and interpersonal skills.
    • Ability to manage multiple issues in a fast-paced environment.