Operations Support Professional

4 weeks ago

Melbourne, Victoria, Australia Liberty Financial Group Full time

About Liberty Financial Group


We're a rapidly growing company that values diversity and creating a dynamic culture to work in. Our team is passionate about providing excellent customer service and support to our customers.



Role Overview


This is an exciting opportunity for a detail-oriented operations professional to join our team as an Operations Support Officer. You will be responsible for providing high-quality customer service, managing daily payments, and liaising with 3rd party vendors.



Job Description


The successful candidate will have excellent communication skills, both verbal and written, and be able to work in a fast-paced environment. You will enjoy variety in a role that allows you to demonstrate a strong customer service ethic, provide great attention to detail, while being able to learn and thrive in a dynamic team environment.



Key Responsibilities:



  • Provide excellent customer service to both internal and external stakeholders
  • Manage the daily payments process
  • Manage regular customer reminders and alerts
  • Answer inbound calls, answer any questions they may have and help educate customers about consumer lending
  • Prompt actioning of customer requests regarding their MoneyPlace loan
  • Liaison with 3rd party vendors to ensure customer accounts are actioned accordingly
  • From time to time, support the broader business in initiatives to improve business performance, efficiencies and customer satisfaction.


Competencies


The ideal candidate will possess excellent time management skills, be comfortable working in a paperless office environment, and have strong computer skills, including an adept user of Excel. Exposure to consumer lending and credit assessments would be an advantage.



Why Join Us?


We offer a competitive salary package, including a base salary of $60,000 - $80,000 per annum, plus bonuses, and a fantastic formal and on-the-job learning environment to help you build capabilities to excel in this role, as well as your ongoing professional development.



About the Benefits


We value our employees' growth and well-being, offering a range of benefits, including flexible working hours, generous parental leave, and opportunities for career advancement.


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