Care Service Coordinator

1 month ago


Cairns, Queensland, Australia Just Better Care Full time
About Us

Across Australia, Just Better Care provides high-quality in-home aged care and disability support services. Our mission is to empower individuals to live independently and maintain connections with their local community.

Role Overview

The In-Home Care Manager will play a pivotal role in delivering exceptional service experiences for our customers. This includes developing and managing customer service schedules, ensuring seamless communication with Community Support Professionals, and providing coaching and supervision to ensure quality service delivery.

Key Responsibilities:
  • Develop and manage customer service schedules, including service planning, confirmation, and short notice placements and cancellations
  • Prepare and transmit schedules for customer services to Community Support Professionals
  • Arrange replacement staff to cover planned or unplanned absences and shift changes
  • Provide coaching, supervision, support, and direction to Community Support Professionals to ensure quality service is provided to people they support
  • Monitor the implementation of individualised plans for customers
  • Verify allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
  • Maintain and update data in company information systems
About You

To succeed in this role, you will require:

  • Caring, compassionate, and friendly demeanor
  • Demonstrated high-level verbal and written communication skills, including familiarity with Microsoft Suite
  • Proven relationship management with internal and external stakeholders, as well as good interpersonal, negotiation, and problem-solving skills
Compensation and Benefits

We offer a competitive salary range of $65,000 - $85,000 per annum, depending on experience, plus additional benefits such as professional development opportunities and a supportive work environment.



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