Care Support Specialist
2 days ago
About Just Better Care:
">We provide in-home aged care and disability support services, supporting individuals to live independently.
Our experienced team delivers high-quality services to ensure people can stay connected to their local community.
Job Responsibilities:
- Coordinate customer service schedules, including planning, confirmation, and short notice placements and cancellations.
- Prepare and transmit schedules for customer services to our Community Support Professionals.
- Arrange replacement staff to cover planned or unplanned absences and shift changes.
- Provide coaching, supervision, and support to Community Support Professionals to ensure quality service is delivered.
- Monitor the implementation of individualized plans for customers.
- Verify allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed promptly.
- Maintain and update data in our information systems.
- Meet specified standards for delivering quality in-home care and support services.
About You:
- Caring, compassionate, and friendly attitude.
- Demonstrated high-level verbal and written communication skills, including familiarity with Microsoft Suite.
- Proven relationship management with internal and external stakeholders, along with good interpersonal, negotiation, and problem-solving skills.
Key Requirements:
- A minimum estimated salary of $70,000-$90,000 per year, depending on location and experience.
- Excellent communication and organizational skills.
- Ability to work effectively in a team environment.
Benefits:
We offer a competitive salary package, opportunities for professional growth and development, and a supportive work environment.
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