Care Support Specialist

2 days ago


Cairns, Queensland, Australia Just Better Care Full time

About Just Better Care:

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We provide in-home aged care and disability support services, supporting individuals to live independently.

Our experienced team delivers high-quality services to ensure people can stay connected to their local community.

Job Responsibilities:

  • Coordinate customer service schedules, including planning, confirmation, and short notice placements and cancellations.
  • Prepare and transmit schedules for customer services to our Community Support Professionals.
  • Arrange replacement staff to cover planned or unplanned absences and shift changes.
  • Provide coaching, supervision, and support to Community Support Professionals to ensure quality service is delivered.
  • Monitor the implementation of individualized plans for customers.
  • Verify allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed promptly.
  • Maintain and update data in our information systems.
  • Meet specified standards for delivering quality in-home care and support services.

About You:

  • Caring, compassionate, and friendly attitude.
  • Demonstrated high-level verbal and written communication skills, including familiarity with Microsoft Suite.
  • Proven relationship management with internal and external stakeholders, along with good interpersonal, negotiation, and problem-solving skills.

Key Requirements:

  • A minimum estimated salary of $70,000-$90,000 per year, depending on location and experience.
  • Excellent communication and organizational skills.
  • Ability to work effectively in a team environment.

Benefits:

We offer a competitive salary package, opportunities for professional growth and development, and a supportive work environment.



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