Customer Support Specialist

2 months ago


Mackay, Queensland, Australia Hitachi Construction Machinery Full time
About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment, renowned for its trusted and reliable earthmoving solutions. Our team of talented and dedicated professionals is committed to delivering industry-leading after-sales service and innovative solutions.

About the Opportunity

We are seeking a Customer Support Representative - Mining to join our Mackay team, due to the growth of our business. This exciting opportunity will see you predominantly servicing the needs of our mining customers, serving as the first point of contact for our company and the integral link for supporting our valued customers.

Key Responsibilities
  • Provide holistic OEM customer and technical support for our valued mining customers.
  • Utilize your previous experience with off-highway electric drive haul trucks and hydraulic excavators to deliver exceptional customer service.
  • Assist with the planning and execution of major maintenance events by liaising with relevant site representatives.
  • Collaborate with the Service and Parts departments to meet and exceed customer expectations.
  • Attend customer site meetings as required to resolve technical issues.
About You

We are looking for an individual with the following skills and qualifications:

  • Safety Commitment: Proactive awareness and total commitment to Hitachi's number one priority – always exercising a high standard of precaution and duty of care to yourself and for others around you.
  • Technical Knowledge: Trusted to provide holistic technical advice on electrical, hydraulic, and mechanical components for Hitachi's large off-highway truck and hydraulic mining excavator range.
  • Project Coordination: Assist with the planning and execution of major maintenance events by liaising with relevant site representatives.
  • Trade Qualified: Minimum mechanical or electrical trade qualifications.
  • Personable and Professional Communication Skills: Communication and self-organization will be your strength as you plan and prepare relevant documentation related to machine performance, customer products, workmanship, warranty, and diagnostic information.
About the Offer

We offer a competitive and rewarding salary package inclusive of Super & Company Biannual Bonuses, a fully maintained company vehicle, personal laptop, and work mobile. You will also receive exclusive staff discounts on Medibank Health Cover and a range of other in-house products and services. End-to-end, OEM-level training will ensure you are well-equipped to perform your best. Real opportunities for personal development within a world-class, dynamic company await you. A supportive management team values your input in finding new and innovative ways of achieving success.

We are an equal opportunity employer, committed to diversity and inclusion. If you are passionate about delivering exceptional customer service and technical support, we encourage you to apply for this exciting opportunity.



  • Mackay, Queensland, Australia Haynes People Full time

    About HaynesHaynes is part of a large family of companies and we pride ourselves on the fact that we can offer solutions to our customers. We believe in creating a safe and highly productive working environment for our employees.Job OverviewWe are currently seeking an Experienced Customer Service Support Specialist for one of our valued clients located in...


  • Mackay, Queensland, Australia Hitachi Construction Machinery Full time

    About UsHitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment, renowned for its trusted and reliable earthmoving solutions.At the heart of HCA's success lies a team of talented and dedicated professionals committed to providing industry-leading after-sales service and reliable solutions.About the...


  • Mackay, Queensland, Australia Hitachi Construction Machinery Full time

    About UsHitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. Our team is committed to providing industry-leading after-sales service and reliable solutions.About the OpportunityWe are seeking a Customer Support Representative - Mining to join our Mackay team. This role will provide holistic OEM...

  • IT Support Specialist

    3 weeks ago


    Mackay, Queensland, Australia Hastings Deering (Australia) Ltd Full time

    About the RoleHastings Deering (Australia) Ltd is seeking a skilled IT Support Specialist to join our team and provide high-quality IT desktop support to our internal customers.The successful candidate will be responsible for resolving complex requests, monitoring the Service Desk ticketing system, and providing remote troubleshooting support on desktop...


  • Mackay, Queensland, Australia HealthcareLink Support Full time

    Occupational Therapy OpportunityWe are seeking an enthusiastic Occupational Therapist to join our multi-disciplinary clinic in Mackay, QLD. As an Occupational Therapist, you will be handling NDIS clients and administering Occupational Therapy assessments. Your role will involve developing and implementing therapy plans, monitoring, evaluating, and reviewing...


  • Mackay, Queensland, Australia Hastings Deering (Australia) Ltd Full time

    About the RoleHastings Deering (Australia) Ltd is seeking a skilled and motivated individual to join our award-winning team in Mackay as a Minestar - Field Specialist.This is an exciting opportunity to work with Minestar Solutions as a technician supporting key customers across the Central Queensland Coal Fields.As a Minestar - Field Specialist, you will be...


  • Mackay, Queensland, Australia Officeworks Full time

    About UsAt Officeworks, we strive to make a difference in the lives of our customers and our community. Our team is passionate about delivering exceptional customer service and creating a welcoming environment for everyone.The RoleWe are seeking a Customer Service Specialist to join our team in Mackay. As a key member of our team, you will be responsible for...


  • Mackay, Queensland, Australia Hitachi Construction Machinery Full time

    About the OpportunityWe have an exciting opportunity for a Customer Support Representative - Mining to join our Mackay team.Predominantly servicing the needs of our mining customers, you will be the first point of contact for our company and the integral link for supporting our valued customers.Key ResponsibilitiesProvide holistic OEM customer and technical...


  • Mackay, Queensland, Australia Hitachi Construction Machinery Full time

    About UsHitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. Our team is committed to providing industry-leading after-sales service and reliable solutions.About the OpportunityWe are seeking a Customer Support Representative - Mining to join our Mackay team. This role will provide holistic OEM...


  • Mackay, Queensland, Australia Hitachi Construction Machinery Full time

    About the OpportunityWe are seeking a skilled Customer Support Representative to join our Mackay team. As the first point of contact for our mining customers, you will provide holistic OEM customer and technical support, leveraging your experience with off-highway electric drive haul trucks and hydraulic excavators.Key Responsibilities:Provide technical...


  • Mackay, Queensland, Australia Hitachi Construction Machinery Full time

    Position: Customer Support Representative - Mining SectorSafety Orientation: A strong focus on proactive safety measures and a commitment to maintaining safety standards.Technical Expertise: Proficient in delivering detailed technical guidance on electrical, hydraulic, and mechanical systems.Project Management: Support the planning and execution of...


  • Mackay, Queensland, Australia Hitachi Construction Machinery Full time

    Position: Customer Support Representative - Mining SectorSafety Orientation: A strong focus on proactive safety measures and a commitment to prioritizing safety in all operations.Technical Expertise: Proficient in delivering detailed technical guidance on various components including electrical, hydraulic, and mechanical systems.Project Management:...


  • Mackay, Queensland, Australia Randstad Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Liaison Specialist to join our regional office in Mackay. This role offers a variety of responsibilities focused on delivering fair trading services to the local community.As a Customer Service Liaison Specialist, you will be the first point of contact for clients,...


  • Mackay, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time

    Southern Cross Support Services is a leading Child Safety provider in Queensland, seeking dedicated Disability Support Workers to transition into the youth sector and make a difference in the lives of young people.This role offers a unique chance to apply transferable skills in a new and exciting setting, supporting and empowering young individuals to reach...


  • Mackay, Queensland, Australia Myer Full time

    OverviewMyer, a renowned Australian retailer, is seeking a skilled Customer Service and Sales Specialist to join its team in Mackay. With a rich history spanning decades, Myer has established itself as a beloved brand, committed to providing exceptional customer experiences.Key ResponsibilitiesThe successful candidate will be responsible for delivering...


  • Mackay, Queensland, Australia Rentokil Initial Full time

    Rentokil Initial offers a fantastic opportunity for an experienced Customer Service and Sales Specialist to join our team based in Mackay on a permanent, full-time basis.This role is ideal for graduates or school leavers who are eager to start their career in customer service and sales. You will receive comprehensive training to help you excel in this...


  • Mackay, Queensland, Australia Officeworks Full time

    About OfficeworksWe are a customer-focused company that makes bigger things happen. Our customers, team, and community are at the heart of everything we do. We are passionate about delivering a wide range, low prices, and great service to our customers.With a national footprint of over 168 retail stores across Australia, we are focused on providing a...


  • Mackay, Queensland, Australia Hastings Deering Full time

    About the Role:Hastings Deering is seeking an experienced Desktop Support Specialist to join our team in Mackay. As a key member of our IT department, you will provide high-quality desktop support and resolve customer problems efficiently.Key Responsibilities:• Monitor and prioritise the Service Desk ticketing system for tickets assigned to the queue•...


  • Mackay, Queensland, Australia Queensland Fire and Emergency Services Full time

    Job DescriptionAbout the RoleThe Queensland Fire and Emergency Services is seeking a dedicated individual to join their team as an Auxiliary Firefighter. As a member of this team, you will play a vital role in ensuring the safety of people and property across Queensland.Key ResponsibilitiesRespond to fire and emergency incidents as part of a team, promoting...


  • Mackay, Queensland, Australia Save the Children Full time

    Make a Difference in the Lives of Young PeopleAt Save the Children, we are committed to providing quality services to children and their caregivers, advocating with them so that children develop, learn, and are connected, safe and confident.We are seeking a Youth Support Specialist to join our team in Mackay. As a Youth Support Specialist, you will work...