Customer Service Support Specialist

3 days ago


Mackay, Queensland, Australia Haynes People Full time

About Haynes

Haynes is part of a large family of companies and we pride ourselves on the fact that we can offer solutions to our customers. We believe in creating a safe and highly productive working environment for our employees.

Job Overview

We are currently seeking an Experienced Customer Service Support Specialist for one of our valued clients located in Mackay, Queensland.

Main Responsibilities

  • Provide high-quality customer service by exceeding expectations and ensuring nil customer complaints.
  • Manage administrative tasks including training and inductions requirements for 120 people across various mine sites in the Bowen Basin.
  • Ensure accurate customer invoicing by closing segments with appropriate parts, labour, and miscellaneous booked to the job.
  • Monitor jobs for quality and efficiency in conjunction with the Service Administration Supervisor.
  • Follow up on rework, write-off, and goodwill requests with the Service Administration Supervisor.
  • Accurately encode and attach relevant documentation to Microsoft AX as required.
  • Process labour hours correctly and account for missing labour hours daily.
  • Action tasks relating to outside purchase orders as requested by the Service Admin Supervisor.
  • Prepare and finish segments on completion of work.

On Offer

  • Casual ongoing employment basis.
  • Monday to Friday roster.
  • 7am to 3:30pm daily.
  • $35.90 per hour plus penalties with a scheduled rate increase in December.

Mandatory Requirements

  • Driver's license and reliable vehicle.
  • Previous experience in a service administration position.
  • Qualification in business administration desirable.
  • Ability to pass pre-employment medical and drug and alcohol screen.


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