Customer Service and Sales Specialist
4 hours ago
Rentokil Initial offers a fantastic opportunity for an experienced Customer Service and Sales Specialist to join our team based in Mackay on a permanent, full-time basis.
This role is ideal for graduates or school leavers who are eager to start their career in customer service and sales. You will receive comprehensive training to help you excel in this position.
The core responsibilities of this role include:
- Responding to inbound calls and email inquiries from commercial and residential customers
- Making proactive outbound calls to existing customers to promote our products and services
- Resolving customer queries quickly and accurately
- Scheduling pest services for residential customers
- Converting incoming inquiries into sales opportunities
- Liaising with colleagues to achieve business objectives
- Meeting calls and internal sales targets
- Maintaining databases by ensuring customer records and details are up-to-date while adhering to compliance standards
To be successful in this role, you must possess:
- Experience working in customer service or call centre environments (essential)
- A strong ability to communicate verbally and electronically
- Proficiency in problem-solving and multitasking under pressure
- Previous experience in phone sales and converting inquiries into sales (desirable)
- Able to work in a team environment to support colleagues
- Professional, reliable, and punctual
We offer a range of benefits including:
- Strong work-life balance culture
- Employee Assistance Program (EAP)
- Discounted Pest Services
- Employee Referral Program
- Employee cash incentive programs and bonuses
Rentokil Initial is a leading company with a presence in 66 countries, employing over 36,000 colleagues worldwide. We provide extensive learning and development programs to enhance your skills and advance your career.
The estimated salary for this role is $65,000 - $80,000 per annum, depending on your level of experience and qualifications.
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