Desktop Support Specialist

4 days ago


Mackay, Queensland, Australia Hastings Deering Full time
About the Role:
Hastings Deering is seeking an experienced Desktop Support Specialist to join our team in Mackay. As a key member of our IT department, you will provide high-quality desktop support and resolve customer problems efficiently.

Key Responsibilities:
• Monitor and prioritise the Service Desk ticketing system for tickets assigned to the queue
• Provide desktop support and resolve customer issues through remote troubleshooting
• Document all reported incidents through ITIL practices
• Resolve Level 2 Desktop Support issues and provide equipment and software support as required

About You:
You will have solid experience working in a customer-oriented IT role, with exceptional stakeholder engagement and communication skills. You are a solution-focused individual with the ability to work unsupervised and take initiative. Strong knowledge of MS Windows 10, Office 365, VPN, O365 Admin Console, Intune, and Network Connectivity fundamentals is essential.

What We Offer:
Hastings Deering offers a competitive remuneration package, including:
• A rewarding career with diverse opportunities
• Employee Assistance Program for employees and their families
• Discounts on private health, vehicles, travel, and more
• A culture of inspiration, innovation, collaboration, and execution
• Ongoing training and support to further your career
• Free on-site parking

About Hastings Deering:
We are a leading distributor of heavy machinery and equipment in Australia, providing quality products and services to our customers. Our company values diversity and inclusion, and we are committed to creating a workplace where everyone feels valued and respected.

Salary:
$85,000 - $105,000 per annum, depending on experience

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