Customer Support Specialist
1 month ago
We are seeking a skilled Customer Support Representative to join our Mackay team. As the first point of contact for our mining customers, you will provide holistic OEM customer and technical support, leveraging your experience with off-highway electric drive haul trucks and hydraulic excavators.
Key Responsibilities:
- Provide technical advice on electrical, hydraulic, and mechanical components for Hitachi's large off-highway truck and hydraulic mining excavator range
- Assist with the planning and execution of major maintenance events by liaising with site representatives and collaborating with the Service and Parts departments
- Attend customer site meetings to resolve technical issues
- Ensure timely resolution of queries and actively chase improvement opportunities
About You:
- Trade-qualified in mechanical or electrical trades
- Excellent communication and self-organization skills
- Ability to work collaboratively with the Service and Parts departments
About the Offer:
- Competitive salary package inclusive of Super and Company Biannual Bonuses
- Fully maintained company vehicle, personal laptop, and work mobile
- Exclusive staff discounts on Medibank Health Cover and other in-house products and services
- End-to-end OEM-level training and real opportunities for personal development
We are an equal opportunity employer and value diversity at our company. If you are a motivated and skilled individual looking for a challenging role, please click Apply Now to submit your application.
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