Customer Support Specialist

1 month ago


Mackay, Queensland, Australia Hitachi Construction Machinery Full time
About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. Our team is committed to providing industry-leading after-sales service and reliable solutions.

About the Opportunity

We are seeking a Customer Support Representative - Mining to join our Mackay team. This role will provide holistic OEM customer and technical support for our valued mining customers.

Key Responsibilities
  • Provide technical advice on electrical, hydraulic, and mechanical components for Hitachi's large off-highway truck and hydraulic mining excavator range.
  • Assist with the planning and execution of major maintenance events by liaising with relevant site representatives.
  • Attend customer site meetings to resolve technical issues.
  • Ensure timely resolution of queries and actively chase improvement opportunities.
  • Communicate effectively with customers and internal stakeholders.
Requirements
  • Minimum mechanical or electrical trade qualifications.
  • Proactive awareness and commitment to safety.
  • Excellent communication and self-organization skills.
About the Offer

We offer a competitive and rewarding salary package, including Super and Company Biannual Bonuses. You will also receive a fully maintained company vehicle, personal laptop, and work mobile. Additionally, you will have access to exclusive staff discounts on Medibank Health Cover and other in-house products and services.

We are an equal opportunity employer and value diversity at our company. If you are a motivated and experienced professional looking for a new challenge, please click APPLY NOW.



  • Mackay, Queensland, Australia Hitachi Construction Machinery Full time

    About UsHitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment, renowned for its trusted and reliable earthmoving solutions.At the heart of HCA's success lies a team of talented and dedicated professionals committed to providing industry-leading after-sales service and reliable solutions.About the...

  • IT Support Specialist

    2 weeks ago


    Mackay, Queensland, Australia Hastings Deering (Australia) Ltd Full time

    About the RoleHastings Deering (Australia) Ltd is seeking a skilled IT Support Specialist to join our team and provide high-quality IT desktop support to our internal customers.The successful candidate will be responsible for resolving complex requests, monitoring the Service Desk ticketing system, and providing remote troubleshooting support on desktop...


  • Mackay, Queensland, Australia HealthcareLink Support Full time

    Occupational Therapy OpportunityWe are seeking an enthusiastic Occupational Therapist to join our multi-disciplinary clinic in Mackay, QLD. As an Occupational Therapist, you will be handling NDIS clients and administering Occupational Therapy assessments. Your role will involve developing and implementing therapy plans, monitoring, evaluating, and reviewing...


  • Mackay, Queensland, Australia Hastings Deering (Australia) Ltd Full time

    About the RoleHastings Deering (Australia) Ltd is seeking a skilled and motivated individual to join our award-winning team in Mackay as a Minestar - Field Specialist.This is an exciting opportunity to work with Minestar Solutions as a technician supporting key customers across the Central Queensland Coal Fields.As a Minestar - Field Specialist, you will be...


  • Mackay, Queensland, Australia Officeworks Full time

    About UsAt Officeworks, we strive to make a difference in the lives of our customers and our community. Our team is passionate about delivering exceptional customer service and creating a welcoming environment for everyone.The RoleWe are seeking a Customer Service Specialist to join our team in Mackay. As a key member of our team, you will be responsible for...


  • Mackay, Queensland, Australia Hitachi Construction Machinery Full time

    About UsHitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment, renowned for its trusted and reliable earthmoving solutions. Our team of talented and dedicated professionals is committed to delivering industry-leading after-sales service and innovative solutions.About the OpportunityWe are seeking a...


  • Mackay, Queensland, Australia Hitachi Construction Machinery Full time

    About the OpportunityWe have an exciting opportunity for a Customer Support Representative - Mining to join our Mackay team.Predominantly servicing the needs of our mining customers, you will be the first point of contact for our company and the integral link for supporting our valued customers.Key ResponsibilitiesProvide holistic OEM customer and technical...


  • Mackay, Queensland, Australia Hitachi Construction Machinery Full time

    About UsHitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. Our team is committed to providing industry-leading after-sales service and reliable solutions.About the OpportunityWe are seeking a Customer Support Representative - Mining to join our Mackay team. This role will provide holistic OEM...


  • Mackay, Queensland, Australia Hitachi Construction Machinery Full time

    About the OpportunityWe are seeking a skilled Customer Support Representative to join our Mackay team. As the first point of contact for our mining customers, you will provide holistic OEM customer and technical support, leveraging your experience with off-highway electric drive haul trucks and hydraulic excavators.Key Responsibilities:Provide technical...


  • Mackay, Queensland, Australia Hitachi Construction Machinery Full time

    Position: Customer Support Representative - Mining SectorSafety Orientation: A strong focus on proactive safety measures and a commitment to maintaining safety standards.Technical Expertise: Proficient in delivering detailed technical guidance on electrical, hydraulic, and mechanical systems.Project Management: Support the planning and execution of...


  • Mackay, Queensland, Australia Hitachi Construction Machinery Full time

    Position: Customer Support Representative - Mining SectorSafety Orientation: A strong focus on proactive safety measures and a commitment to prioritizing safety in all operations.Technical Expertise: Proficient in delivering detailed technical guidance on various components including electrical, hydraulic, and mechanical systems.Project Management:...


  • Mackay, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time

    Southern Cross Support Services is a leading Child Safety provider in Queensland, seeking dedicated Disability Support Workers to transition into the youth sector and make a difference in the lives of young people.This role offers a unique chance to apply transferable skills in a new and exciting setting, supporting and empowering young individuals to reach...


  • North Mackay, Queensland, Australia Bunnings Full time

    About BunningsBunnings is a leading retailer of home improvement and lifestyle products in Australia and New Zealand, catering to consumer and commercial customers through a network of stores, trade centres, and online platforms.Our TeamOur team members are the face of Bunnings, providing a friendly and helpful service to every customer who walks through our...


  • Mackay, Queensland, Australia Officeworks Full time

    About OfficeworksWe are a customer-focused company that makes bigger things happen. Our customers, team, and community are at the heart of everything we do. We are passionate about delivering a wide range, low prices, and great service to our customers.With a national footprint of over 168 retail stores across Australia, we are focused on providing a...


  • Mackay, Queensland, Australia Queensland Fire and Emergency Services Full time

    Job DescriptionAbout the RoleThe Queensland Fire and Emergency Services is seeking a dedicated individual to join their team as an Auxiliary Firefighter. As a member of this team, you will play a vital role in ensuring the safety of people and property across Queensland.Key ResponsibilitiesRespond to fire and emergency incidents as part of a team, promoting...


  • Mackay, Queensland, Australia Save the Children Full time

    Make a Difference in the Lives of Young PeopleAt Save the Children, we are committed to providing quality services to children and their caregivers, advocating with them so that children develop, learn, and are connected, safe and confident.We are seeking a Youth Support Specialist to join our team in Mackay. As a Youth Support Specialist, you will work...


  • Mackay, Queensland, Australia Queensland Fire and Emergency Services Full time

    About the RoleThis position is a key part of the Queensland Fire and Emergency Services team, responsible for supporting firefighting efforts and ensuring public safety.Key ResponsibilitiesAttend emergency incidents and provide support to firefighting teamsParticipate in community education and outreach programs to promote fire safety and emergency...


  • Mackay, Queensland, Australia Hastings Deering (Australia) Ltd Full time

    About the RoleHastings Deering (Australia) Ltd invites applications for a Minestar – Field Specialist to join their award-winning team in Mackay.This is a unique opportunity to work with Minestar Solutions as a technician supporting key customers across the Central Queensland Coal Fields. The role requires the installation and ongoing support of technology...


  • Mackay, Queensland, Australia IPA Personnel Full time

    Job DescriptionWe are seeking an Administration Support Specialist to join our team at IPA Personnel.About the CompanyOur client is a State Government Department, focused on protecting the health and safety of workers across Queensland's resources industries.About the RoleThis is an exciting opportunity to work as part of a team to provide administrative...


  • Mackay, Queensland, Australia Point Care Pty Ltd. Full time

    Job Summary: At Point Care Pty Ltd., we are seeking a skilled and compassionate NDIS Support Specialist to join our team. As a Support Worker, you will play a vital role in enhancing the lives of individuals with disabilities, providing support and care in accordance with their NDIS plans. Key Responsibilities:• Assist clients with daily living activities,...