Customer Support Specialist
1 month ago
Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. Our team is committed to providing industry-leading after-sales service and reliable solutions.
About the OpportunityWe are seeking a Customer Support Representative - Mining to join our Mackay team. This role will provide holistic OEM customer and technical support for our valued mining customers.
Key Responsibilities- Provide technical advice on electrical, hydraulic, and mechanical components for Hitachi's large off-highway truck and hydraulic mining excavator range.
- Assist with the planning and execution of major maintenance events by liaising with relevant site representatives.
- Attend customer site meetings to resolve technical issues.
- Ensure timely resolution of queries and actively chase improvement opportunities.
- Communicate effectively with customers and internal stakeholders.
- Minimum mechanical or electrical trade qualifications.
- Proactive awareness and commitment to safety.
- Excellent communication and self-organization skills.
We offer a competitive and rewarding salary package, including Super and Company Biannual Bonuses. You will also receive a fully maintained company vehicle, personal laptop, and work mobile. Additionally, you will have access to exclusive staff discounts on Medibank Health Cover and other in-house products and services.
We are an equal opportunity employer and value diversity at our company. If you are a motivated and experienced professional looking for a new challenge, please click APPLY NOW.
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