Customer Support Specialist
19 hours ago
Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment, renowned for its trusted and reliable earthmoving solutions.
At the heart of HCA's success lies a team of talented and dedicated professionals committed to providing industry-leading after-sales service and reliable solutions.
About the OpportunityWe are seeking a Customer Support Representative - Mining to join our Mackay team, where you will be the first point of contact for our company and the integral link for supporting our valued customers.
Predominantly servicing the needs of our mining customers, you will provide holistic OEM customer and technical support, leveraging your previous experience with off-highway electric drive haul trucks and hydraulic excavators to excel in this customer-facing role.
About YouWe are looking for an individual with the following skills and qualities:
- Safety Commitment: Proactive awareness and total commitment to Hitachi's number one priority – always exercising a high standard of precaution and duty of care to yourself and for others around you.
- Technical Knowledge: Trusted to provide holistic technical advice on electrical, hydraulic, and mechanical components for Hitachi's large off-highway truck and hydraulic mining excavator range.
- Project Coordination: Assist with the planning and execution of major maintenance events by liaising with relevant site representatives, while working collaboratively with the Service and Parts departments to meet and exceed customer expectations.
- Trade Qualified: Minimum mechanical or electrical trade qualifications.
- Personable and Professional Communication Skills: Communication and self-organization will be your strength as you plan and prepare relevant documentation related to machine performance, customer products, workmanship, warranty, and diagnostic information.
We offer a competitive and rewarding salary package inclusive of Super & Company Biannual Bonuses, a fully maintained company vehicle, personal laptop, and work mobile, as well as exclusive staff discounts on Medibank Health Cover and a range of other in-house products and services.
We are committed to providing end-to-end, OEM-level training to ensure you are well-equipped to perform your best, and offer real opportunities for personal development within a world-class, dynamic company.
We value diversity and are an equal opportunity employer, committed to creating a safe and inclusive work environment for all employees.
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