Bell Captain

6 days ago


Sydney, New South Wales, Australia The Star Ent Group Full time
About the Role

We are seeking a highly skilled and experienced Bell Captain to join our team at The Star Entertainment Group. As a Bell Captain, you will be responsible for providing exceptional customer service and ensuring a positive and memorable experience for our guests.

Key Responsibilities
  • Support our Concierge team to drive and lead our Porte-Cochere operations
  • Coordinate daily operations and delegate tasks, including the arrival and departure of guests
  • Supervise a team of Hotel Porters and manage their performance
  • Demonstrate a dedication to service excellence and create outstanding service experiences
Requirements
  • Extensive guest service experience in a hotel or guest services environment
  • Knowledge of hotel check-in systems (Opera highly regarded)
  • Sound knowledge of the local area and surrounds
  • Outstanding presentation and communication skills
About You

We are looking for a seasoned expert in customer service who understands the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you will excel in this role and be pivotal in shaping the success of our hotels at The Star.

What We Offer
  • Complimentary meal on site every day, including hot meals, sandwich bar, and more
  • Uniform laundered and ready for you daily on property
  • Five weeks of paid Annual Leave for team members who meet the definition of shift worker
  • Discounted parking and other transport options
  • Up to 30% discounts across award-winning restaurants and accommodation
  • Lifestyle discounts, including gym memberships, retail discounts, and dry-cleaning services
  • Diversity and Inclusion areas of focus, including Multicultural, Gender, Aboriginal and Torres Strait Islander, and LGBTQI+
  • Endless career growth and opportunities to learn and develop your career

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