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Bell Captain
2 months ago
We are seeking a highly skilled and experienced Bell Captain to join our team at The Star Entertainment Group. As a Bell Captain, you will be responsible for ensuring our guests have a positive and memorable experience from the moment they arrive to the moment they depart.
Key Responsibilities- Lead the Porte-Cochere Team: Support our Concierge to drive and lead our Porte-Cochere operations, ensuring seamless guest arrivals and departures.
- Coordinate Daily Operations: Oversee daily operations, delegate tasks, and manage the arrival and departure of guests.
- Supervise Hotel Porters: Supervise a team of Hotel Porters, providing guidance and support to ensure exceptional service delivery.
- Deliver Exceptional Service: Demonstrate a dedication to service excellence, creating outstanding experiences that result in lasting memories for our guests.
- Guest Service Experience: Extensive experience in guest service, preferably in a hotel or guest services environment.
- Knowledge of Hotel Systems: Familiarity with hotel check-in systems, with Opera being highly regarded.
- Local Knowledge: Sound knowledge of the local area and surrounds.
- Communication Skills: Outstanding presentation and communication skills, with the ability to effectively interact with guests and team members.
We are looking for a seasoned expert in customer service who understands the essence of delivering world-class service. If you have exceptional communication skills, a positive attitude, and a passion for delivering exceptional guest experiences, we want to hear from you.
What We Offer- Complimentary Meals: Complimentary meal on site every day, including hot meals, sandwich bar, and more.
- Uniform and Laundry: Uniform laundered and ready for you daily on property.
- Annual Leave: Five weeks of paid Annual Leave for team members who meet the definition of shift worker.
- Discounts and Perks: Discounted parking, other transport options, up to 30% discounts across award-winning restaurants and accommodation, lifestyle discounts, and more.
