Remote Desktop Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeSupport Full time $72,000 - $96,000

Job Opportunity: Remote Desktop Support Technician

Job Description:

Our organization is seeking a skilled and proactive Remote Desktop Support Technician to join our Adelaide-based operations in a dynamic, fast-paced environment. You will be responsible for providing top-notch remote desktop support to end-users, including executive-level staff, utilizing cutting-edge remote access tools.

Key Responsibilities:

  • Deliver exceptional IT support to resolve incidents and fulfill service requests in a timely manner
  • Prioritize and manage new support tickets and existing work orders efficiently
  • Accurately document service details, time logs, and job notes in the ticketing system
  • Meet stringent service level agreements (SLAs) and task-specific timeframes

Requirements:

Required Skills & Qualifications:
  • Proven Level 1/2 IT support experience in an enterprise setting
  • Technical proficiency with macOS, Windows 10/11, Microsoft Office Suite (Teams, Outlook, Office 365), and remote troubleshooting tools
  • Strong diagnostic skills for application installations and network technologies (VPN, WAN, LAN)
  • Experience with endpoint management tools like Microsoft Intune and SCCM
  • Familiarity with ITSM platforms (e.g., ServiceNow, HP Service Manager) and principles, especially Incident and Service Request Management
  • Exposure to analytics tools such as NexThink and 1E Tachyon
  • Excellent communication, documentation accuracy, and a customer-first mindset
  • Strong time management, multitasking ability, and a collaborative, proactive attitude
Why Join Our Team?
  • Be part of a supportive and growing team
  • Work on meaningful projects with major government clients
  • Career development and training opportunities
  • A culture that values innovation, collaboration, and customer excellence

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