Responsible Conduct of Gambling Lead

2 weeks ago

Mount Pritchard, New South Wales, Australia Mounties Group Full time

About Us

Mt. Pritchard-based Mounties Group is a leading provider of services across various sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health. Our organization values Family, Honesty, Care, Innovation, Fun, and Loyalty, and we strive to improve the lives of our 250,000+ members.

The Role

We are seeking a highly skilled and dedicated Responsible Conduct of Gambling (RCG) Manager to join our team. As a key member of our Safer Gambling Strategy, you will play a crucial role in identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion processes.

Key Responsibilities

  • Identify signs of gambling-related harm and assist guests in making informed decisions
  • Manage customer relationships with tact and diplomacy
  • Develop and implement strategies to promote responsible gaming
  • Maintain currency with established procedures and policies, making recommendations for improvement
  • Ensure accurate and confidential management of exclusion orders
  • Develop systems and reporting processes to monitor Responsible Gambling risks
  • Lead team development and engagement, including coaching and mentoring

About You

The ideal candidate will have a strong background in compliance, regulation, counselling, social work, or psychology, with tertiary qualifications in a relevant discipline or equivalent professional experience. You will possess excellent analytical and strategic thinking abilities, as well as strong leadership and communication skills.

What We Offer

  • Discounted gym membership
  • Uniforms provided
  • Ongoing training and development opportunities
  • A fun and supportive team environment

Why Mounties?

We are a leading organization with a strong commitment to our staff and community. As a member of our team, you will have the opportunity to make a real difference in the lives of our members and contribute to our mission of improving their lives.

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