Responsible Conduct of Gambling Manager
4 weeks ago
Mounties Group is a Profit for Purpose organisation owned by its members, existing to improve the lives of our members. We have over 250,000 members across various industry sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health.
The RoleWe are seeking a driven and dedicated Responsible Conduct of Gambling (RCG) Manager to join our team at Mounties Group. As a RCG Manager, you will play a crucial role in our Safer Gambling Strategy, focusing on identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion processes.
Key Responsibilities- Identify signs of gambling-related harm and assist guests in making informed decisions
- Manage customer relationships with tact and diplomacy
- Develop and implement strategies to promote responsible gaming
- Maintain currency with established procedures and policies, making recommendations for improvement
- Ensure accurate and confidential management of exclusion orders
- Develop systems and reporting processes to monitor Responsible Gambling risks
- Lead team development and engagement, including coaching and mentoring
The ideal candidate will have previous experience in compliance, regulation, counselling, social work, or psychology, as well as tertiary qualifications in a relevant discipline or demonstrated equivalent relevant professional experience. You will possess analytical and strategic thinking abilities, excellent communication and interpersonal skills, and leadership experience with the ability to inspire and manage a team.
What's in It for You- Discounted gym membership
- Uniforms provided
- Ongoing training and development opportunities
- Fun and supportive team
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