Customer Relationship Manager

2 weeks ago

Adelaide, South Australia beBeeCommercial Full time $160,000 - $220,000
Job Summary:

We are seeking a Commercial Portfolio Specialist to join our Bulk Customer and Growth team. This is a unique opportunity to support our customer portfolio of operations spanning rail, road and port logistics to deliver strong commercial outcomes.

  • Build and maintain excellent relationships across your portfolio of customers and all functions to optimise the flow of customer information.
  • Be the expert for all customer intelligence within the portfolio, including identifying and facilitating potential future business growth opportunities or decline risks, and developing long-term strategic solutions to manage these.
  • Support the design and development of customer proposals, tender responses and business cases within your portfolio. This will involve working cross functionally with Operations, Legal and Finance, and managing internal approval processes.
  • Support commercial negotiations and contracting processes with customers, with a focus on renewing current contracts prior to expiry.
  • Develop and maintain active key account management planning for each customer in the portfolio.
  • Deliver the performance requirements of each contract within the customer portfolio through the rigorous contract performance process, including managing issues that may arise with your customers, to the satisfaction of the customer and your internal stakeholders.
About You:
  • You will be an energetic and passionate commercial specialist, driven to deliver customer outcomes that create value across our diverse customer portfolio.
  • You are agile and flexible in how you operate with the confidence to network with both internal and external stakeholders.
Requirements:
  • Minimum 3+ years in a similar role and background.
  • Strong commercial experience, with logistics background preferred.
  • Strong interpersonal and communication skills including negotiation, consultation, facilitation and written communication skills.
  • University qualified in Economics, Finance, Commerce, Engineering or related discipline.
  • High level skills in the identification, specification and delivery of customer service in a large commercial organisation.
  • Solid understanding of financial analysis and business strategy, with the ability to make data-based decisions.
About Us:
  • We are Australia's largest rail freight operator, connecting miners, primary producers and industry with international and domestic markets.
  • We deliver more than 250 million tonnes of Australian commodities right across the country.

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