Customer Relationship Manager

2 weeks ago

Adelaide, South Australia Adelaide Cemeteries Authority Full time $90,000 - $120,000 per year

About the role

This is an exciting full-time opportunity to join the Adelaide Cemeteries Authority as a Customer Relationship Manager. In this pivotal role, you will be responsible for building and maintaining strong, long-lasting relationships with our valued clients. Reporting to the Sales Manager, you will be based at our Clearview, SA office.

What you'll be doing

  • Proactively manage a portfolio of key funeral director accounts to ensure exceptional customer service and satisfaction
  • Identify and pursue new business opportunities to drive revenue growth
  • Conduct regular meetings and site visits with clients to understand their needs and provide tailored solutions
  • Resolve visitor inquiries and complaints in a timely and professional manner
  • Collaborate with cross-functional teams to deliver integrated solutions that meet client requirements
  • Monitor and analyse customer data to identify trends and insights that inform business strategy
  • Contribute to the development of sales and marketing strategies to support the company's objectives

What we're looking for

  • Minimum 5 years' experience in a customer relationship management, community engagement or account management role, preferably within the sales industry
  • Proven track record of building and maintaining long-term relationships with clients
  • Excellent communication and interpersonal skills with the ability to interact with stakeholders at all levels
  • Strong negotiation and problem-solving skills to effectively handle customer queries and complaints
  • Analytical mindset with the ability to interpret data and translate it into actionable insights
  • Proficient in using CRM systems and sales reporting tools
  • Relevant tertiary qualification in business, marketing or a related field would be an advantage

What we offer

At the Adelaide Cemeteries Authority, we are committed to providing our employees with a rewarding and fulfilling work environment. You can expect a competitive salary, generous annual leave, and opportunities for professional development and career advancement. We also offer a range of salary sacrifice and mental health initiatives to support your overall wellbeing.

About us

The Adelaide Cemeteries Authority is a leading provider of funeral and cemetery services in South Australia. With a rich history spanning over 150 years, we are dedicated to delivering compassionate and respectful care to the communities we serve. Our team of experienced professionals is committed to upholding the highest standards of service and supporting our clients during their most difficult times.

If you are passionate about building strong customer relationships and contributing to the success of a respected organisation, we encourage you to apply for this role. Click the "Apply Now" button to submit your application.

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