Customer Relationship Manager

16 hours ago

Adelaide, South Australia beBeeCustomerService Full time $60,000 - $70,000

This role requires an individual who can utilize their customer service expertise to build strong relationships with customers, collaborate with technicians on scheduling and invoicing, and provide exceptional service to customers within our Pre-Construction division.

Key Responsibilities
  • Customer Centricity: Take ownership of customer satisfaction, loyalty, and respond to customer queries related to their bookings in a timely and effective manner.
  • Customer Service Expertise: Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide high-quality customer service and act as the first point of contact for customer inquiries via phone and email.
  • Data Accuracy: Maintain a high degree of attention to detail and accuracy while invoicing using the CRM and setting up appointments for Pre-Construction customers.
  • Problem-Solving: Respond to customers/builders' enquiries/complaints on service and where required arrange necessary non-standard service calls.
  • Time Management: Ability to work to deadlines, KPI's, and meet targets while working as a team and independently.
  • Reporting: Collate and prepare reports. Achieve outcomes while maintaining a high level of confidentiality, tact, and discretion.
  • Documentation: Document all relevant information on the CRM to provide clear instruction for field technicians.
  • Database Management: Maintain our databases by ensuring customer records and details are up to date while ensuring compliance.
  • Validation: Call customers/builders to validate requirements for confirmation of visit.
  • Interdepartmental Collaboration: Liaise with other departments to ensure customer inquiries are resolved in a timely manner.
The Ideal Candidate
  • Essential Experience: Working as Business Support, Administration, or Coordinator.
  • Technical Skills: Capable of reading plans and basic construction knowledge or similar experience.
  • Software Proficiency: Experienced with multiple web-based data-bases and email programs, with Microsoft suite being desirable.
  • Communication: Proficient in verbal and electronic communication.
  • Pressure Management: Able to work calmly under pressure while multitasking.
  • Problem-Solving: Proven problem-solving skills.
  • Teamwork: Ability to work in a team environment to support fellow colleagues.
  • Reliability: Professional, reliable, and punctual.
  • Data Entry: Accurately enter data into systems.

  • Client Relationship Consultant

    7 days ago

    Adelaide, South Australia My Plan Manager Full time $70,000 - $120,000 per year

    Client Relationship Consultant (multiple positions)Permanent, full-time positionBased in AdelaideCandidates with WWCC & NDIS clearance preferredAbout usThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability… but that doesn't mean it's easy to navigate. And that's...

  • Client Relationship Consultant

    42 minutes ago

    Adelaide, South Australia My Plan Manager Full time

    OverviewAdd expected salary to your profile for insightsPermanent, full-time positionBased in AdelaideCandidates with WWCC & NDIS clearance preferredAbout usThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability... but that doesn't mean it's easy to navigate. And...

  • Client Relationship Consultant

    5 days ago

    Adelaide, South Australia My Plan Manager Full time

    Overview Add expected salary to your profile for insightsPermanent, full-time position Based in Adelaide Candidates with WWCC & NDIS clearance preferred About us The National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability… but that doesn't mean it's...

  • Client Relationship Consultant

    4 days ago

    Adelaide, South Australia My Plan Manager Full time

    OverviewAdd expected salary to your profile for insightsPermanent, full-time positionBased in AdelaideCandidates with WWCC & NDIS clearance preferredAbout usThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability… but that doesn't mean it's easy to navigate. And...

  • Customer Relationship Manager

    1 week ago

    Adelaide, South Australia beBeeRelationship Full time $100,000 - $120,000

    Join a leading Australian owned company to build a meaningful career in commercial construction and industrial services. We are looking for an accomplished Customer Relationship Manager to lead customer relationships, manage business development programs, and implement effective customer service strategies.This role is instrumental in driving growth,...

  • Customer Relationship Manager

    7 days ago

    Adelaide, South Australia Adelaide Cemeteries Authority Full time $90,000 - $120,000 per year

    About the role This is an exciting full-time opportunity to join the Adelaide Cemeteries Authority as a Customer Relationship Manager. In this pivotal role, you will be responsible for building and maintaining strong, long-lasting relationships with our valued clients. Reporting to the Sales Manager, you will be based at our Clearview, SA office.What you'll...

  • Customer Relationship Manager

    2 days ago

    Adelaide, South Australia beBeeAccount Full time $72,000 - $127,700

    Key Responsibilities:This role involves managing customer relationships, maintaining a strong business foundation and developing career growth opportunities.Developing profitable long-term relationships with customers through daily meetings and site visits.Creating and optimizing client potential and sales productivity by zone territory.Representing the...

  • Customer Relationship Manager

    1 week ago

    Adelaide, South Australia beBeeCustomerService Full time $45,000 - $75,000

    We are seeking a professional to manage internal and external customer relationships, ensuring timely and effective communication and issue resolution.Job DescriptionThe successful candidate will be responsible for interacting with customers via phone, email, or in-person, providing exceptional customer service and support.In addition to general sales and...

  • Customer Relationship Manager

    2 days ago

    Adelaide, South Australia beBeeCustomerSuccess Full time $100,000 - $150,000

    Job TitleAn experienced professional with a strong customer focus is required to develop and maintain long-term relationships with our clients.About the RoleOnboard new customers and introduce them to Canonical's products and support processes.Elaborate and coordinate complex projects in interaction with developers, IT managers, and decision makers from...

  • Customer Relationship Manager

    2 weeks ago

    Adelaide, South Australia beBeeClientRelationships Full time $90,000 - $100,000

    Job Summary:This role is focused on managing client relationships and supporting the sales team to deliver services effectively. Main Responsibilities:Manage client accounts to ensure service delivery meets expectations.Liaise with the operations team to resolve issues, follow up leads, and maintain customer satisfaction.Prepare and record quotes, maintain...