Client Relationship Consultant

4 days ago

Adelaide, South Australia My Plan Manager Full time

Overview
Add expected salary to your profile for insights
Permanent, full-time position
Based in Adelaide
Candidates with WWCC & NDIS clearance preferred
About us
The National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability... but that doesn't mean it's easy to navigate. And that's where My Plan Manager comes in
As a financial intermediary operating in the NDIS ecosystem, we un-complicate the NDIS for participants by supporting them to manage the funding in their NDIS plans. That means our award-winning team and tech take care of financial administration – like managing budgets, processing invoices, and providing compliant financial reporting – and our clients get on with what's important to them.
My Plan Manager is part of the MPM Group. Our values center around being kind, genuine, innovative, and inclusive, and they drive everything we do.
About the role
Operating within our Relationships team, the Client Relationship Consultant is focused on providing quality client centred service.
What you'll do
Reporting to the Team Manager, you'll:
connect with clients by phone to understand their needs
process invoices and reimbursements in line with our service standards
support disability service providers to present Agency-compliant invoices
work proactively with providers, ensuring a single point of resolution for client queries
About you
Providing outstanding client centered service is your thing. You use your strong communication and problem-solving skills – and empathetic approach – to make a positive difference for clients and stakeholders.
To be our next Client Relationship Consultant, you'll:
have previous experience in an administration, customer service or call center role
have the proven ability to build relationships
have the proven ability to work collaboratively in a team
be able to multi-task, including typing and talking simultaneously
be driven to exceed targets
thrive in a structured, fast paced environment
have, or be willing to gain, a Working with Children Check and an NDIS Worker Check
be kind, genuine, innovative, and inclusive in everything you do – just like us
What's on offer
As Australia's first, largest and leading provider of NDIS plan management services, we're offering:
full time positions with flexible rostering (between 8am and 6pm, Monday to Friday)
a bright, modern and sustainable office in a prime city location
the opportunity to arrange hybrid working arrangements upon completion of probation
ongoing training, support and guidance to help you reach your full potential
a monthly reward and recognition program
room for career growth
an extra two days of paid leave each year to engage in volunteering activities with a registered charity of your choice
a fun, inclusive and vibrant workplace culture
We embrace equal opportunity, and we thrive on it
At My Plan Manager, we don't just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our clients, our team, and our work. We're proud to be an equal opportunity employer that embraces diversity.
How to apply
If you'd like to apply for this role, please click the 'apply now' button and follow the prompts.
Applications close on 10th October 2025
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