Tech Lead

4 weeks ago

Sydney, New South Wales, Australia Cognizant Full time

Cognizant is a leading professional services company, transforming clients' business, operating and technology models for the digital era. As a Tech Lead - Production Support Specialist, you will play a critical role in driving the success of our clients.

Job Summary:

We are seeking an experienced Tech Lead to join our team. You will be responsible for anchoring critical production incidents/outages recovery, working with different partners to ensure applications are recovered within agreed SLAs. You will also closely work with the Offshore team in driving continuous improvements in reducing debts through problem management frameworks and implementation of automation solutions.

Key Responsibilities:

  • Anchoring critical production incidents/outages recovery
  • Working with different partners to ensure applications are recovered within agreed SLAs
  • Closely working with the Offshore team in driving continuous improvements
  • Reviewing and guiding the team on ticket analysis, resolution, and documentation
  • Leading meetings with counterparts and clients regarding incident, service request, and problem management
  • Running/chairing calls across APAC Business/IT project stakeholders as required
  • Effective written and oral English communication skills
  • Strong communication skills, including the ability to communicate effectively in person and by email and phone
  • Good technical capabilities, exposure, and understanding of application software architecture, development, support, and operation
  • Hands-on and good technical background in .Net or other software/programming languages
  • Hands-on and good knowledge and skill in database such as MSSQL, DB concepts
  • Hands-on and good knowledge in API, web services, and other integration technologies

Requirements:

  • Technical Skills: Angular 14, Dot Net, Web API, Type Script, jQuery, Azure with AKS, PHP 5.4, .NET Core, Web API, AngularJS, SWIFT 3, Android Studio 2.3, Xcode 9.0, JAVA, SWIFT 3, Android Studio 2.3, Xcode 9.0, MS Access, Kafka, XSLT/Volante (Transformation), Drools
  • ITIL Process exposure for Service Management - incident management, problem management, change management, etc.

About Us:

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

Compensation and Benefits:

The estimated salary range for this position is $97,000-$110,000 per year. In addition to competitive compensation, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) plan, paid time off, and more.

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