Production Support Tech Lead

4 weeks ago


Sydney, New South Wales, Australia COGNIZANT Full time

Job Summary:

Cognizant is seeking a highly skilled Production Support Tech Lead to join our team. As a key member of our IT operations team, you will be responsible for leading the resolution of critical production incidents and ensuring the smooth operation of our applications.

Key Responsibilities:

  • Anchor critical production incidents and work with stakeholders to ensure timely resolution.
  • Collaborate with offshore teams to drive continuous improvements in reducing debt through problem management frameworks and automation solutions.
  • Review and guide the team on ticket analysis, resolution, and documentation.
  • Lead meetings with stakeholders and clients on incident, service request, and problem management.
  • Run and chair calls with business and IT project stakeholders as required.

Requirements:

  • 10+ years of experience in IT with 4-6 years in production support engagements.
  • Strong technical capabilities and understanding of application software architecture, development, and operation.
  • Excellent communication and stakeholder management skills.
  • ITIL process exposure for service management.

About Cognizant:

Cognizant is a leading professional services company that helps clients transform their business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.


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