Production Support Tech Lead
4 weeks ago
Job Summary:
Cognizant is seeking a highly skilled Production Support Tech Lead to join our team. As a key member of our IT operations team, you will be responsible for leading the resolution of critical production incidents and ensuring the smooth operation of our applications.
Key Responsibilities:
- Anchor critical production incidents and work with stakeholders to ensure timely resolution.
- Collaborate with offshore teams to drive continuous improvements in reducing debt through problem management frameworks and automation solutions.
- Review and guide the team on ticket analysis, resolution, and documentation.
- Lead meetings with stakeholders and clients on incident, service request, and problem management.
- Run and chair calls with business and IT project stakeholders as required.
Requirements:
- 10+ years of experience in IT with 4-6 years in production support engagements.
- Strong technical capabilities and understanding of application software architecture, development, and operation.
- Excellent communication and stakeholder management skills.
- ITIL process exposure for service management.
About Cognizant:
Cognizant is a leading professional services company that helps clients transform their business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.
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