Technical Support Specialist

5 days ago

Dalby, Australia beBeeProblemSolving Full time $76,400 - $83,600

Job Overview:

We are seeking an exceptional Service Desk Analyst to join our team. As the first point of contact and initial point of resolution for technical requests, you will play a vital role in ensuring customer satisfaction and providing a quality service.

This is a full-time position working 36.25 hours per week with a fortnightly RDO.

Key Responsibilities:
  • Utilize basic IT knowledge to receive and handle requests for first-level technical support following agreed procedures by logging problems, requests, and questions;
  • Respond to common requests for support by providing information to enable problem resolution and promptly escalate unresolved calls as appropriate.
About Our Team:

We offer a supportive and collaborative work environment that encourages growth and development.

Our employees enjoy flexible work arrangements and wellness programs designed to keep them at their best.

We invest in our employees' growth, whether it's skill development, mentorship, or career advancement.

We have a Corporate Health Plan to help our employees take care of themselves and improve their overall wellbeing.

Access to Employee Assistance Program and confidential counseling ensures our employees feel supported and valued.

Salary packaging and allowances available, and job security in a local government position make us an attractive employer.

Living and working in our region offers a unique opportunity to experience a close-knit community and a relaxed pace of life.

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