Technical Support Specialist

3 weeks ago

Sydney, New South Wales, Australia Fujitsu Full time
About Fujitsu

We are a progressive organisation with a strong set of values, committed to respecting fairness and equality while promoting diversity and inclusion. Our company culture encourages our people to bring their full selves to work, embracing the concept of 'Be Completely You.'

Our Mission

We strive to reflect the diversity of our society and customers, proudly being a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter. We are committed to the United Nations Sustainable Development Goals and have been recognised as an AWEI Bronze employer for LGBTI+ inclusion in Australia.

About the Role

This is an exciting opportunity to join our team as a Technical Support Specialist, providing 2nd level support to a Federal Government customer. Your key responsibilities will include:

  • Resolving incidents and service requests promptly, ensuring high levels of customer satisfaction;
  • Providing technical support for Windows 7 and Windows 10, corporate applications, and end-user experience improvements;
  • Collaborating with the desktop team to implement process improvements and achieve weekly performance targets;
  • Participating in team meetings to focus on key activities and improvement initiatives.

You will be responsible for delivering exceptional customer service, responding efficiently to contacts, and recording all activities in the standard service management software. To succeed in this role, you will need to demonstrate strong communication skills, be able to manage your time effectively, and work collaboratively within a team environment.

Requirements

To be considered for this role, you must meet the following requirements:

  • Australian citizenship;
  • NV1 or NV2 Security Clearance;
  • Demonstrated ability to work independently and within a team environment;
  • Excellent written and verbal communication skills;
  • Ability to respond to client enquiries promptly and courteously;
  • High level of initiative and self-management skills.

Please note that due to the inherent requirements of the role, candidates must be Australian citizens and hold a minimum NV1 or NV2 Security Clearance. The role may involve access to controlled technology, and applicants may be adversely impacted if they do not meet these requirements.

Salary and Benefits

The estimated annual salary for this position is around $90,000 AUD, plus benefits such as flexible working arrangements, professional development opportunities, and a comprehensive employee assistance program.

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