Enterprise Service Management Specialist

2 months ago

Sydney, New South Wales, Australia Fujitsu Full time

Welcome to the opportunity to advance your career in enterprise service management with Fujitsu As a ServiceNow Platform Expert, you will be instrumental in driving digital transformation across various industries. Your expertise in ServiceNow will enable you to create efficient workflows, automate tasks, and enhance customer experiences.

Key Responsibilities:

  • Client Workshops & Process Validation: Facilitate workshops to identify business processes and challenges, validate customer requirements, and differentiate between needs and wants.
  • Technical/Functional Design Workshops: Conduct design workshops and create specifications using out-of-the-box functionality and customer requirements.
  • ServiceNow Implementation: Deliver solutions aligned with requirements, ensuring process design and adherence to ServiceNow technical best practices and standards.
  • Individual & Team Contribution: Act as an individual contributor or team member on client engagements, taking ownership of tasks and guiding junior professionals.

In this role, you will have the opportunity to work with a diverse range of clients, from small businesses to large enterprises, and contribute to the design and implementation of ServiceNow solutions. If you are passionate about digital transformation and have a strong understanding of ServiceNow, we encourage you to apply.

Requirements and Experience:

  • ServiceNow Experience: Minimum 5 years of experience in ServiceNow Design and Development within a client-facing environment.
  • Technical Presentations: Experience presenting technical aspects of the platform to audiences, particularly in specific domains.

At Fujitsu, we value diversity and inclusion, and we are committed to creating a workplace that is welcoming to all. If you don't meet every requirement, please don't be discouraged from applying. We encourage applications from women, gender-diverse people, Aboriginal and Torres Strait Islanders, Māori and Pacific peoples, LGBTI+ communities, people with disabilities, veterans, and emergency responders.

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